• TSRs will take service requests and complaints, take collection calls, schedule services, and update account records
• Answer incoming service requests by phone, email, or online portal
• Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
• Schedule service calls & provide complete and accurate information to technicians, managers, and customers
• TSRs will serve as a link between clients, management, service, and sales team
• Assist managers & technicians with mapping, routing, and assignment of accounts and service calls
• Help clients understand their bills, navigate the customer portal, and process payments
• Conduct accounts receivable activities, including making outbound collection calls, resending invoices, escalating payment issues to managers, documenting activities and agreements
• Provide administrative support to the sales team by entering leads, pricing details, contacts, and activities into the account management system

Responsible for processing, analyzing, and archiving the data collected by RedZone’s robotic systems. The role will review all data collected and produce high-quality reports that are deliverable to customers or other partners.

Duties and Responsibilities (in the order of priority):

• Be a role model for RedZone’s visions, values and culture at all times.
• Receive and manage data from the field crews. This involves loading the data for processing, verifying that the data is complete, acquiring missing data, and informing the necessary personnel that data has arrived.
• Review and process the data in a timely fashion to meet customer timelines. This will involve direct processing and may at times involve interacting with Engineering for some types of processing.
• Work within company's proprietary software systems to view data.
• Document methods used and write technical reports containing information collected.
• Verify integrity and accuracy of data contained in remote sensing image analysis systems.
• Produce draft reports that are circulated for review. Take feedback from draft reports, implement changes, and create final reports.
• Prepare documentation or presentations, including charts, photos, or graphs using specialized computer software routines to customize and integrate image analysis. Create customer deliverables: organize, print, and bind final reports; and create digital media that contains work product and reports
• Accomplish goals efficiently and provide cost-effective solutions. Monitor stock levels of necessary materials and notify proper personnel to reorder.
• Develop and follow best practices for data processing, report production, and data archiving.
• Interact with company's customers as needed to provide appropriate work product and resolve open issues.
• Other duties as needed.

As a Lead Magento Backend Developer, you will be responsible for overseeing projects from start to end, supervising and guiding the team through the conceptualization and development process, ensuring timely delivery and lead the team.

Key Responsibilities

• Develop a great Digital Consumer experience based on the foundation of Magento;
• Collaborate with internal and external stakeholders on all website preparation and all site updates;
• Assist with requirements definition, specifications, vendor selections, design, development, and timelines for key initiatives;
• Take part in solution architecture based on product requirements;
• Assistance with servers, configuration, third-party software, debug tools, DB replication, security scans, etc.;
• Diagnose and solve technical problems related to commerce implementation;
• Define best practices to implement non-functional requirements like performance and scalability of the e-commerce solution; As Lead Developer, mentor and train Junior/Middle developers.

•  Actively participate in all Agile Scrum development ceremonies.
• Works as part of a team to understand, breakdown, size and implement user stories.  
• Consults on designs to identify and reduce complexity wherever possible. Takes desired qualities into account from requirements (robustness, performance, re-usability etc.). 
• Code meets required standards of quality, including efficiency, maintainability, reliability, and terseness and fitness for purpose. 
•  Keep the team informed of progress. Escalates issues appropriately when roadblocks are reached. Manages time efficiently and is considerate of the time of others.  
• Tests programs appropriately during and after construction. Balances testing effort according to the risk of changes. Uses appropriate testing techniques. Works together with testers to ensure the application is sufficiently tested (and testable). 
• Is responsive to production issues as required. 
• Uses development tools effectively. e.g. Visual Studio and Azure Devops.

Key Performance Indicators
Colleague satisfaction as assessed by your team lead, peers and associated project and support staff note this assessment may be performed either informally by interview or formally via survey subject to the applicable management processes in place at that time.  

The assessment will include:

• How effectively you execute the above responsibilities (includes proactiveness, responsiveness and thoroughness) 
• How professionally you interact and communicate with your colleagues (and clients if applicable) 
• Proactive steps to learn the domain and solution.
  Other Competencies
• Works to improve technical skills in the areas needed to perform work tasks effectively. Keeps abreast of new technologies and ways of doing things
• Acquires knowledge in relevant areas of our business and our customers’ businesses
• Consults with more senior developers in areas requiring design trade-offs and assessing risks
• Is engaged in technical, business and “soft” aspects of the work. (e.g. pro-active behavior, participation in team discussions, care and conscientiousness in delivery of work products)
• Good written and verbal communication skills

Overall Purpose

• To assist the IT Support Team in controlling access to systems administered by the Kaplan ANZ IT Team

Key Responsibilities

IT Administration

• Knowledge of administration Active Directory, SalesForce, DocuSign, WordPress, OneLogin 
• Receive requests from members of the business and follow business processes to complete these requests.
• Ability to follow written and verbal instruction for IT Requests

Contribute to a supportive, positive, and safe workplace

• Compliance with all company policies and procedures, including WHS legislation requirements.
• Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health.

The day-to-day duties and responsibilities of the Position are as follows:

Software Engineering Activities

•        Actively participate in all Agile Scrum development ceremonies.
•        Works as part of a team to understand, breakdown, size and implement user stories. 
•        Consults on designs to identify and reduce complexity wherever possible. Takes desired qualities into account from requirements (robustness, performance, re-usability etc.).
•        Follow TRS coding practices and design patterns.
•        Code meets required standards of quality, including efficiency, maintainability, reliability, and terseness and fitness for purpose.
•        Tests programs appropriately during and after construction. Balances testing effort according to the risk of changes. Uses appropriate testing techniques. Works together with testers to ensure the application is sufficiently tested (and testable).
•        Is responsive to production issues as required.
•        Uses development tools effectively. e.g. Visual Studio and Azure Devops.
•        Keeps the team informed of progress. Escalates issues appropriately when roadblocks are reached. Manages time efficiently and is considerate of the time of others.

Other Competencies

•        Works to improve technical skills in the areas needed to perform work tasks effectively. Keeps abreast of new technologies and ways of doing things.
•        Acquires knowledge in relevant areas of our business and our customers’ businesses.
•        Consults with more senior developers in areas requiring design trade-offs and assessing risks.
•        Is engaged in technical, business and “soft” aspects of the work. (e.g. pro-active behavior, participation in team discussions, care and conscientiousness in delivery of work products).
•        Good written and verbal communication skills.
•        Works well together with other developers, managers, and the rest of the business.
•        Is open to alternative ways of doing things.

Variation of Expectations with Seniority

The expectations set out above will vary according to developer seniority. More Senior Developers are expected to:

•        Inspire the team to drive a passionate technical culture
•        Handle tasks of higher complexity
•        Be able to work more independently
•        Take more responsibility within the team
•        In general, have a higher level of productivity

Key Performance Indicators

Colleague satisfaction as assessed by your team lead, peers and associated project and support staff – note this assessment may be performed either informally by interview or formally via survey subject to the applicable management processes in place at that time.  The assessment will include:

•        How effectively you execute the above responsibilities (includes proactiveness, responsiveness and thoroughness) 
•        How professionally you interact and communicate with your colleagues (and clients if applicable) 
•        Proactive steps to learn the domain and solution.

• Setup test automation tools/frameworks and write automation test scripts
• Collaborate with test automation delivery team member to ensure that as a team, we can deliver the test automation project on time
• Ensure daily automation tests run, and results are collected and communicated to stakeholders
• Provide a practical approach to complex product testing, specifically in the areas of the automation of test cases for regression testing.
• Train manual and hybrid QAs with regard to test automation processes
•  Review product requirements, functional and design specifications to determine and prepare automated test cases
• Develop testing tools to assist manual QAs in their testing tasks
• Innovate on strategies of properly validating API and end to end applications

Duties and Responsibilities

• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Actively participate in all Agile Scrum development ceremonies.
• Work with the development manager and senior stake holders create and maintain a quality management plan
• Help establish and manage improved test case management systems
• Design and execute functional, regression, integration, and acceptance test scripts using risk-based test approaches
• Collaborate with business stake holders and enhancement sponsors to ensure software acceptance tests are well defined
• Provide test estimates and test status reporting as required
• Hands on manual testing of new functionality
• Coordination and support for regression testing
• Help develop and implement an automated testing capability
• Provide detailed analysis of all testing carried out on the environment ensuring all bugs, risks and issues are logged
• Keeps the team informed of progress. Escalates issues appropriately when roadblocks are reached. Manages time efficiently and is considerate of the time of others. 

Other Competencies

• Works to improve technical skills in the areas needed to perform work tasks effectively. Keeps abreast of new technologies and ways of doing things.
• Acquires knowledge in relevant areas of our business and our customers’ businesses.
• Is engaged in technical, business and “soft” aspects of the work. (e.g. pro-active behavior, participation in team discussions, care and conscientiousness in delivery of work products).
• Good written and verbal communication skills.
• Works well together with developers, managers, and the rest of the business.
• Is open to alternative ways of doing things.

Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to create extraction and staging layers, and our help desk software is Jira (Atlassian).

• Delivering technical support and resolve request issues from the client’s end users
• Troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management
• Diagnose system and application issues and implement corrective actions
• Take ownership of support cases ensuring we are providing our customer with the highest level of support

Current Stack

• SQL Server, EF Core/Dapper, .Net Core
• Angular x, RxJS, Bootstrap, CSS (Less or Sass)
• Git in Azure Dev Ops
• Azure Service Bus for pub sub b/w micro-services
• Azure Functions for various background tasks
• CQRS

Legacy Stack

• SQL Server, nHibernate/Petapoco, .Net Framework, Asp.Net MVC, jQuery
• Git in Atlassian Bitbucket
• CQRS and Repository pattern

Environment

• TDD (Test Driven Development)
• CI/CD (Continuous Integration / Continuous Deployment process)
• Multiple product development projects
• Microservices/multi-tenanted architecture
• Outcomes based Project Work
• Fast paced delivery environment
• Peer based code reviews
• All deliverables unit tested

Flutter Developer with experience in developing and maintaining modern mobile applications.
Experience in modern application frameworks and cloud service architecture is essential.

We understand you may not have experience in the exact stack we're working with, but you will need to have a solid understanding of the various tools, frameworks, and principles that will allow you to apply your knowledge to adapt to working with, and improving our current platform.

• Deliver high-quality software that is thoroughly tested and optimized
• Build software solutions from requirements when we have them or help architect solutions when we do not
• Provide maintenance and enhancements to the existing code base
• Contribute to the ongoing evolution of our platform design and toolchain
• Maintain automated testing and delivery
• Embrace rapid learning and show a willingness to work with technologies and languages you are or are not familiar with

We are currently looking for a goal driven Fullstack Developer to join our technology team at a mid-senior level to help create and execute e-commerce projects / web app developments and progress on their own level of skillset. We are fast growing, full service 360-Digital consultancy group who takes pride of our quality of work that we deliver and our great value for customer service.

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Developing projects based on provided requirements and user stories.
• Hands on experience in Javascript, HTML, CSS, Bootstrap & JQuery, C#, .NET, MS SQL and REST APIs.
• Attention to details to implement designs and directions with less guidance.
• Problem Solving & Finding work arounds
• Must know how to debug and unit test codes.
• Experience with API Integration
• Minimum of 3 years Experienced Employees specializing in IT/Computer.
• Software or equivalent.
• Experience with e-commerce platform is a plus

Must have skills:

• Deploying, automating, maintaining, and managing cloud and data center production systems, to ensure the availability, performance, scalability and security of productions systems
• An Infrastructure as Code approach
• Experience with Ansible, Ansible Tower and Terraform is a requirement
• Experience with Cloud vendors
• Build, release, and configuration management of production systems
• Scripting languages go, python- either of the two, strong scripting language
• Supporting integrations with a wide range of third-party technology partners
• System troubleshooting and problem solving across platform and  application domains.
• Suggesting architecture improvements, recommending process improvements
• Ensuring critical system security using best in class security solutions
• Identifying and implementing security and performance improvements
• Industry accreditations would be advantageous
• Understanding of networking technologies - know the difference cloud and data center networking (CISCO/ data center)
• Experience or understanding of infrastructure technologies

Editing of client videos within the turn around time of 24 hours

• Editing of internal company content including social, sales, training videos, etc
• Managing your edit projects end-to-end including liaising with clients
• Providing feedback to clients to progress their content quality
• Collaborating with your edit team to share knowledge
• Supporting the Edit team with regards to your specific skills
• Utilizing the Adobe Creative Suite of tools to achieve the above
• Be willing to work within a shift-work time frame between 0700 & 2100

As a Customer Support Engineer, you will be responsible for supporting customers--specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals.

• Work with the Global Service Delivery team to provide support to our worldwide customer base
• Assist administrators with using the client's service and ensure best practice configuration via both phone and e-mail.
• Investigate and troubleshoot issues and make recommendations to improve system performance.
• Provide training as needed to ensure customers understand product functionality
• Work with and provide exceptional support to Mimecast partners and resellers

• Application support at low and medium level-gradually improving to advanced level
• Able to respond to web input / emails /phone calls from customers
• Able to answer the phone and make customers feel good about contacting us.
• Able to properly record activities in database to manage the sale/support pipeline
• Able to send pre-prepared but customized emails to customers in their territory
• Support to customers through the info/demo/quote / technical question process.
• Keeping customers under active management
• Answering incoming customer questions, by phone or email
• Understanding customers' market,, their use of our products, and level of satisfaction with our products.
• Assisting any potential new customers to understand the scope and benefits of our solutions, and to provide any requested information 
• (e.g. quotes for product, technical documentation or worked test examples etc..)
• Following up quotes with the customer to ensure they are as required, to maintain contact and understanding of the customer’s needs.
• Acknowledging orders to customers
• Understanding the nature of customers' more technical support questions.
• Following up with each customer after each support question is answered to ensure the customer has received the information he needs.
• We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts) and answer questions  themselves, but there will always be a support network behind them.

Job Goal / Rationale     
"We are looking for a talented Video Editor to assemble recorded footage into a finished project that matches director’s vision and is suitable for online and offline posting and advertising.

Ultimately, as a Film and Video Editor, you should be able to bring sight and sound together in order to tell a cohesive story for the client."

Job Details:

• Position: Senior Video Editor
• Client Industry: Healthcare Marketing, Multimedia
• Location: Legazpi City, Albay
• Salary: Php 33,000 to Php40,000 per month
• Schedule: Night shift | Monday to Friday | 10 PM to 7:00 AM
• Work Setup: Onsite
• Project-based duration: 4 to 6 months with opportunity to be regularized with satisfactory performance

Key Responsibilities

• Manipulate and edit film pieces in a way that is invisible to the audience 
• Establish a clear understanding of the storyline and purpose of the video's creation 
• Take a brief to grasp production team’s needs and specifications 
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity 
• Trim footage segments and put together the sequence of the film 
• Input music, dialogues, graphics and effects 
• Create rough and final cuts 
• Ensure logical sequencing and smooth running; 
• Edit video to include preselected music, interviews, sound clips and other important aspects of the project 
• Meet with clients to establish the desired feel and look for the video to be created; 
• Consult with stakeholders from production to post-production process 
• Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency. 
• Gather and transfer all forms of media into editing software and ensure each was updated in the correct format 
• Create an initial proposed storyboard draft of the video to present to clients and receive approval before beginning to digitally alter video