• Manages over 60+ existing clients of the company from Australia, United States, Europe and Asia Pacific Region from Onboarding to Exit Process.
• Serves as the primary point of contact and management of all client’s concern, issues, request related to staffing requirements, special requirements, contract review, contract rate increase and staff work related performance issues.
• Works closely with different departments such as Human Resources Department to ensure proper communication and documentation to staff for warning and performance management and with Recruitment team to ensure staffing requirements are delivered in an effective and timely manner.
• Collaborate across multiple teams to plan and ensure optimal use of team’s capacity, manage prioritization, solve complex issues and problems, ensure and deliver the timely execution of all projects and drive collaboration and communication across team including advising Finance and Accounts Team of charge-out increase, or of any special requirements that needs to be invoiced or any changes in the contract.
• Manages business with existing clients, grow business relationships and manage in bringing new clients on board.
• Manages and provides regular updates to clients regarding their staff, campaigns, reviews and new requirements.

Client Services Officer must have good judgement and excellent critical reasoning skills. They should be outstanding communicators and natural leaders. Organization skills and the ability to perform well under pressure are also important.

The Customer Service and Business Administrator plays a crucial part in delivering our purpose.  You will own the customer’s journey from when they discover our brand to long after they receive their first order.

Roles and Responsibilities

Helping Customers Understand More Us

• Manage customer interactions including orders enquiries, product reviews and loyalty program questions, ensuring they feel like they are getting fast responses and feel valued
• Ensure other customer requests are allocated to the right staff member in a timely and friendly manner
• Keep a record of commonly asked questions and ensure our website has up-to-date FAQs
• Report repetitive customer issues and concerns so we can improve any ongoing product or delivery processes

Ensuring our Customers Receive Their Orders

• Manage order fulfilment including preparing labels and packing lists for dispatch
• Assist customers in tracking orders that are taking a long time to deliver

Get involved in value-creating projects

• Work with the team on specially identified projects, providing analyst support on data gathering around customer details, new products and other information
• Provide broader Business Administration support and data entry

Spending Time with our Products to Become an Advocate

• Take advantage of our awesome products to learn more about the experience than can help improve customer service (we will send you these for free!)

Help build out our Customer Loyalty offer

• Manage our loyalty program to drive sales and engagement, including new campaigns and competitions

Interacting with our Community

• Participate on questions and queries on our social media posts and ads on Facebook, Instagram, Pinterest and TikTok
• Interact with posts of other company staff and customers on all social media channels

Be part of a Growing Team

• Participate in broader company ideas including our marketing and content calendar so you have awareness of product launches, sales and competitions
• Provide insights and new ideas around other parts of the company to grow the business by bringing ideas from brands you love, to suggest improvements across the customer

Excellent command of written and spoken English

• Excellent communication skills
• High level of attention to detail
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different requirements by different customers
• Ability to multitask, prioritize, and manage time effectively
• Ability to work amiably with the customer service team and other operations teams under stressful conditions 

• Providing customers with shipping quotes
• Identifying and selecting reputable and safe carriers for freight services
• Negotiating rates with carriers based on lane, season and carrier quality
• Booking orders with carriers and providing load information/instructions
• Tracking status of loads
• Collaborating with shippers, carriers and dispatchers to manage load schedules
• Keeping accurate records of relevant activities
• Updating customers on the status of shipments, and assisting with other inquiries
• Maintaining current knowledge of market trends in the transportation marketplace

What you'll be doing;

• Working on complex ecommerce and website development projects using the latest technologies and platforms
• Designing system architecture solutions
• Working in an agile project environment with a team of developers
• Working closely with UX/UI designers and front end developers

The Production Department is the engine room within the company. It is directly in control of client satisfaction and ultimately company success.

Video editors and Animators are Storytellers. Image crafters. Mood setters. Shootsta expects its editors to ‘do what you do best’ on every project they work on. 

As a Post Production Manager, you will oversee the mid-shift Clark Production Department to ensure it’s continuing to create the highest possible quality content.

You are a tech-savvy people person who speaks fluent client, and fluent video editor.

You will be responsible to support Shootsta recruitment activities where required, line management and continual professional development of the Edit/AnimationTeams. You will implement global and local L&D strategies to nurture growth. You will liaise frequently with the Head of Production to ensure new strategies and workflows are adopted within the production team seamlessly, regularly reporting back with regional updates.

You will also work closely with the region’s Account Managers ensuring they work closely with their Edit Teams to uphold open communication with their clients.

When new systems and workflows are developed by the global team you will ensure each member of the production team is appropriately trained and equipped to carry out their roles with maximum efficiency.

• Perform regular SEO audits to identify site issues and recommend fixes
• Prepare weekly/monthly reports about digital marketing performance
• Monitor keyword rankings on a regular basis
• Perform competitor analysis and research to formulate SEO strategy and gain more organic traffic
• Make on-page updates in WordPress to resolve SEO errors and make improvements (meta tags, alt tags, H tags, body content formatting, etc)
• Coordinate with business development team and company management for execution/implementation of digital marketing strategies
• Create ticket-based tasks for web developer and designer to implement advanced coding/design changes on the website
• Execute internal linking strategies on the site using SEO best practices
• Perform keyword mapping for new and existing pages as necessary
• Perform ongoing keyword research to uncover blog topics; coordinate with management for production, conceptualization and scheduling of new content
• Upload new content on the site for static pages and blogs as needed
• Detect keyword cannibalization on the site and resolve as needed
• Investigate Google index (via GSC and query string) and look for 404s, bad 301, bad pages that need to be redirected, no index, etc
• Perform regular site speed checks
• Share new content on Facebook, Google My Business, LinkedIn and other social media properties
• Perform link prospecting on a regular basis
• Perform toxic backlink audits
• Keep up-to-date about the SEO industry and recommend/implement white-hat link building strategies
• Perform link building outreach, guest posting, and local citations
• Setup Google Ads campaigns and perform ongoing optimizations 
• Assist in preparation, scheduling, and launching of email direct campaigns

To assist the Financial Controller to deliver successful financial outcomes in an accurate and timely manner through the provision of efficient and diligent work processes whilst complying with organisational policies and procedures and legislative requirements.

Key Responsibilities and Accountabilities:

Invoicing:

Day-to-day invoicing administration of Trilogy’s corporate group duties can include:

• Daily management of Invoices email folder, reviewing all invoices received;
• Entering of all corporate entity invoices into the accounting system (Wiise) through the invoice processing software (Exflow);
• Following up management for invoice approvals;
• Liaising with external suppliers when invoicing queries arise.

Intercompany invoicing and recharging costs between corporate entities and funds:

Day-to-day intercompany invoicing of Trilogy’s corporate group duties can include:

• Monthly reconciliation of intercompany cost recovery accounts;
• Calculation of monthly intercompany fees and charges;
• Raising sales and purchase invoices between corporate group and funds based on fee structures set out in Produce Disclosure Statements and other agreements.

Payment Runs:

Day-to-day financial administration of Trilogy’s corporate entity duties can include:

• Sending invitations to and liaising with all new external suppliers to ensure completion of payment verification software invitations before processing payments;
• Weekly preparation of corporate entity payment files and processing of payments in Trilogy’s banking platforms;
• Preparation of other payment types including BPAY, direct debits and transfers;
• Data entry of payments into accounting system and providing remittances to suppliers.

General Bookkeeping:

Day-to-day bookkeeping of Trilogy’s corporate group duties can include:

• Overseeing the completion of weekly bank reconciliations and posting of data into the accounting system;
• Assistance with compliance with relevant statutory reporting such as monthly/quarterly preparation of Business Activity Statements;
• Management and administration of loan balances between the funds and related parties;
• Reviewing and ensuring the adequacy and operation of financial controls in respect of accounts payable, debtors, asset registers and purchasing.

Looking for someone who will deliver work in a reasonable time, communicates well (i.e. quick responses) & able to do the research on their own when given a task. Dedicated, hard worker, and enjoys being an accounting specialist

Role Purpose
The Audit and Assurance Associate is a pivotal role in the client's Compliance team.  The role specializes in the in delivery of AML/CFT audits and Compliance Assurance Reviews to Client's Compliance Clients.  You will help with the development of compliance content and delivery of compliance training to clients.

You will have a client centric approach and deliver the highest levels of service and advice to a Group clients.  

You are required to remain up to date across all relevant compliance and regulatory changes and how they apply to the business segments.  You are to effectively communicate these changes to clients, employees, and ensure they are incorporated into all relevant documents. 

Key Responsibilities 

• Service Delivery  
• Prepare audit and assurance reports that measures client compliance with required legislative and regulated expectations.
• Complete audit/review workpapers by documenting all audit/review tests and findings to a high standard of quality.
• Ensures client compliance with established procedures by examining client records, reports, operating practices, and other documentation.
• Understands client business prior to starting any audit/review work 
• Use of conversational techniques to establish adequacy of internal compliance programmes
• Maintains high level of client care throughout the entire engagement by recommending new policies, procedures and controls that add value to the client’s business.
• Communicates audit/review findings by discussing final report findings with clients.
• Provide training based on competency to clients via face to face or virtually 
• Operational 
• Ensure all internal processes and procedures are adhered to improve productivity and client satisfaction.
• Optimise personal resource planning and business utilisation.
• Track and report on key activities being undertaken.
• Inform management of resource issues/obstacles in a timely fashion. 
• Update registers, CRM, SharePoint to maintain an accurate account of client activity.
• Ensure timesheets are completed to expectations of management 

Team facing 

• Team player, willing to assist the team when required 
• Adherence to all Strategi internal policies, processes 
• Attends all internal meetings and provides constructive feedback if able 
• Understands the firms culture aspirations and 
• Embraces a culture of continuous improvement for both self and the firm 

  Individual 

• Maintain a high level of understanding of legislative compliance requirements by taking responsibility to study applicable legislation and regulation.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and content, and participating in appropriate professional societies.
• Ensuring all compliance templates, manuals, and other documentation is kept up to date with changing legislation, regulation, codes, and Regulator Guidance Notes;
• Provision of training and guidance to both clients and other staff when required;
• Maintaining effective communication with stakeholders. 

Australian Tax knowledge and experience in the completion of:

• Individual Tax returns inc Sole Trader Business Schedule
• Business Activity Statement Preparation
• Instalment Activity Statement Preparation
• Document identification and analysis of ledger data to enable requests for missing support documentation
• Broad Knowledge and application of Division 40 Small Business Depreciation Rules
• Documentation/Workpaper Preparation for Accounting work above
• MYOB and Xero – Transaction processing
• Transaction Allocation
• Bank Rec
• Payroll Processing including STP reporting
• Payroll Reconciliation
• Taxable Annual Payment report processing
• Superannuation reconciliation
• Utilisation of Digital Filing systems of Accounting Ledger
• Xero – Files or Hubdoc
• MYOB – Intray
• Trade Debtor Reconciliation
• Trade Creditor Reconciliation

An opportunity has arisen for an Audit & Accounts Senior to join this young, growing, highly successful practice with potential for our colleagues to grow with us in their office in London’s West End.

The ideal candidate will be ACA/ACCA qualified or equivalent with post qualification experience. They will have strong experience of dealing with a broad range of clients in a practice setting. The successful candidate will undertake a varied role in which their portfolio will involve a mixture of the following:

• Assisting on remote audit assignments from planning to final sign off
• Preparation of statutory accounts including Limited companies, LLPs and charities reporting under FRS102 and FRS102s1a
• Preparation of UK corporation tax returns
• Bookkeeping and VAT compliance
• Management accounts preparation

The mix of work will be 50% audit and 50% accounts/tax.

This role requires the ability to communicate well at all levels and the ideal candidate will possess strong organizational skills.

Experience of the following would be an advantage:

• CCH Pro Audit
• Xero
• Sage Line 50
• QuickBooks
• SAPA
• Digital (corporation tax)

With a range of clients across various business sectors from start-ups to large groups, our client base is akin to a medium-sized practice offering all round exposure to audit, accounts, and tax with a tailored personal service. The firm prides themselves on their commitment to individual progression and aims to set an achievable personal development plan for all staff to reach their career goals.

• This right candidate will become part of a small but growing business providing paraplanning services to Australian financial services businesses
• Candidate will be able to work independently, willing to learn and upskill and take on more challenging work and potentially, have the ability to undertake quality control of other team members work as the team grows.
• Need excellent communication, particularly written skills and have a high level of attention to detail.
• High level of proficiency with MS Word and Excel.
• Candidate will need to meet achievable KPI’s and, where these are exceeded, would qualify for added bonuses.
• Candidate will need to be comfortable with repetitive tasks, be able to work independently, manage their time and meet strict deadlines.
• Seeking a candidate with 1-2 years paraplanning experience, degree qualified and with a drive to learn more about Australian financial planning strategies, products etc. and apply this to their role with advice documents to be completed to a high quality standard.

• Perform Outbound Calls and Emails to drive registrations onto Online Marketplace
• Research, manage and maintain lists of potential client bases and current customers
• Set appointments with qualified customers that meet criteria and standards based on company’s purpose, goals and objectives
• Organize, track and maintain leads data including data entry, spreadsheets and company contact list

Job Goal / Rationale     
"Our company is seeking an experienced Senior Writer to join our Content team for a client. To be considered for the role, you must have at least 4 years of experience in content writing. While it’s not necessary to have experience in writing topics about the medical industry we expect you to be able to do research and deliver engaging and factually accurate articles quickly.

In this role, you will oversee writing more complex content independently. You will create high-quality content that consistently follows our stylistic guidelines and requires little editing once submitted. Your articles will be the focus of our content production, and you need an advanced knowledge of SEO to excel in this role. Submit a portfolio when you apply."

Job Details:

• Position: Senior Content Writer
• Client Industry: Healthcare Marketing
• Location: Legazpi City, Albay
• Salary: Php 33,000 to Php40,000 per month
• Schedule: Night shift | Monday to Friday | 10 PM to 7:00 AM
• Work Setup: Onsite
• Project-based duration: 4 to 6 months with opportunity to be regularized with satisfactory performance
  
  Key Responsibilities
• Conducting in-depth research on industry-related topics in order to develop original content.
• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Coordinate with marketing and design teams to illustrate articles
• Proofreading content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• Update website content as needed
• Ensure all-around consistency (style, fonts, images and tone)
• Identify customers’ needs and gaps in our content and recommend new topics
• Proofread and edit blog posts before publication

Job Goal / Rationale     
"We are looking for a talented Video Editor to assemble recorded footage into a finished project that matches director’s vision and is suitable for online and offline posting and advertising.

Ultimately, as a Film and Video Editor, you should be able to bring sight and sound together in order to tell a cohesive story for the client."

Job Details:

• Position: Senior Video Editor
• Client Industry: Healthcare Marketing, Multimedia
• Location: Legazpi City, Albay
• Salary: Php 33,000 to Php40,000 per month
• Schedule: Night shift | Monday to Friday | 10 PM to 7:00 AM
• Work Setup: Onsite
• Project-based duration: 4 to 6 months with opportunity to be regularized with satisfactory performance

Key Responsibilities

• Manipulate and edit film pieces in a way that is invisible to the audience 
• Establish a clear understanding of the storyline and purpose of the video's creation 
• Take a brief to grasp production team’s needs and specifications 
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity 
• Trim footage segments and put together the sequence of the film 
• Input music, dialogues, graphics and effects 
• Create rough and final cuts 
• Ensure logical sequencing and smooth running; 
• Edit video to include preselected music, interviews, sound clips and other important aspects of the project 
• Meet with clients to establish the desired feel and look for the video to be created; 
• Consult with stakeholders from production to post-production process 
• Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency. 
• Gather and transfer all forms of media into editing software and ensure each was updated in the correct format 
• Create an initial proposed storyboard draft of the video to present to clients and receive approval before beginning to digitally alter video

About us
We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork! Job Goal / Rationale
We are looking for a motivated and experienced Customer Success Manager (CSM) to join our team! As a CSM, you will be responsible for building strong relationships with clients, implementing new programs that will increase business’ revenue potentials and minimize churn rates.
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Job Details:

• Position: Customer Success Manager
• Location: Legazpi City, Albay
• Salary: Php 25,000 to Php37,000 per month
• Schedule: Monday to Friday | Flexible shift
• Work Setup: Onsite
  Key Responsibilities
• Establish clear retention goals and process milestones for the client and employees to work toward
• Process milestones for the clients and employees to work toward Plan and implement onboarding and training for new customers.
• Prepare and execute customer training; creating training courses and educational materials for other members of the department
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Conduct ongoing meetings to communicate best practices, develop plans for expanded functional usage and convey new feature releases
• Identify and eliminate financial risks by closely managing and nurturing accounts
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Analyze customer account trends, provide feedback to internal stakeholders to ensure that quality standards and features are being deployed in accordance with company policy, and ensure that quality standards are being upheld
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Manage the customer success team Identify new business opportunities
• Collaborate with key internal stakeholders to take direction, produce required results and achieve goals.
• Ensure great client experience for existing customers

About Us

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities.

We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale     
"We are looking for a Lead Generation Specialist to join our growth sales and marketing team. This teammate will generate leads, build a list of prospective clients, send out outreach emails/DM, manage leads in the CRM/Spreadsheet, and schedule appointments and meetings.

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career."

Key Responsibilities
 

• Make outbound calls and send out emails if needed to potential customers.
• Work on scripts to reach out to existing and potential customers to present our product and service offering
• Contact new leads, referrals, etc. using LinkedIn, Facebook or as advised
• Reach periodic targets and quotas.
• Learn details about our product and service offerings
• Record notes for follow-up action and update databases to reflect changes to the status of each customer
• Identify sales opportunities via a variety of cold prospecting techniques.
• Record the customer’s information accurately in a computer system
• Provide advice and information to customers about the variety of products and services offered by the company and clients.
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Address any questions or issues customers may have
• Direct qualified prospects and leads to the sales team when needed
• Keep an updated customer database
• Measure identified KPIs
• Keep records of calls and sales

About us

We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork!

Job Goal / Rationale

We are looking for a phenomenal Appointment Setter to join our team and support our sales team by contacting prospective clients via telephone and email to ensure our sales professionals meet their monthly meeting goals.

An Appointment Setter’s responsibilities include making sure that potential clients might be interested in our products and services, then scheduling a time with each potential client so they can meet one-on-one or in groups with our organization’s Sales Representatives. Ultimately, you will work directly with customers to set appointments for our sales team members.

Job Details:

• Position: Appointment Setter
• Location: Legazpi City, Albay
• Salary: Php 18,000 to Php35,000 per month
• Schedule: Monday to Friday | Rotational shift
• Work Setup: Onsite

Key Responsibilities

• Securing leads and appointments for the sales team (Sales Representatives)
• Hitting appointment-setting goals and meeting deadlines
• Prospecting, identifying, conducting lead generation, inbound/outbound calls, email & database management, appointment setting, qualifying potential new clients to build a sales pipeline.
• Fielding inbound calls / incoming calls
• Performing lead generation role by researching new clients, evaluating potential leads and developing them to prospective customers for the sales team
• Performing accurate data entry such as entering accurate client information into the CRM or assigned customer database platform, and maintaining these records effectively
• Developing a strong knowledge of the company’s services to facilitate the sales process
• Providing accurate information, answering initial questions and explaining services and addressing potential objections to prospective clients
• Promoting the benefits of products or services
• Ensuring client satisfaction
• Calling current clients to reschedule meetings
• Collaborating with sales teams