Main purposes of job

• To generate sales leads and meetings 
• To develop market leading skills in sales, and work with comprehensive data Key tasks
• To generate appointments and meetings via email and warm voice (no cold calling)
• To enrich new and existing data into spreadsheets and CRM (training provided) 
• To carry out email campaigns and reporting (both manual and automated)

Key results/objectives

• A monthly appointment setting target (to be agreed)
• Measured on quality, personalized email campaigns
• Measured on accuracy of data

• Address prospect and customer queries and complaints through chat, email, and calls
• Own first interaction with all leads coming in via chat
• Walk first time users through the order process, furniture selection and value added services.
• Work with marketing to own lead nurturing activities
• Share best practices, knowledge and learning with the team and the support community to enhance the quality and efficiency of customer support
• Maintain an updated list of all customer and customer interactions on the CRM
• Deliver exceptional post-order service to customers using internal tools
• Collaborate with the operations team to aid customers in order related solutions
• Gather and report insights from customer feedback and share it with the product and marketing teams to improve customer experience
• Understand and update FAQs periodically

Excellent command of written and spoken English

• Excellent communication skills
• High level of attention to detail
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different requirements by different customers
• Ability to multitask, prioritize, and manage time effectively
• Ability to work amiably with the customer service team and other operations teams under stressful conditions 

The Academic Services Administrator role is responsible for:

• Providing correct and timely information to students on their course and qualification completions.
• Resolving any issues relating to course completions.
• Maintaining accurate academic records on various internal and external systems.
• Reporting course completions and credits.
• Supporting colleagues with general work flows as directed by the managers.

This role is designed to assist client to meet its compliance requirements while providing high levels of customer service and quality learning experiences for students.

• Assists the Corporate Lawyer and the Quality Systems Manager in handling daily tasks, schedules, deadlines and organizing documents, meetings and other materials.
• Drafts, reviews, and edits correspondence, memoranda, contracts, reports and other legal documents.
• Conducts research on relevant laws, regulations and other legal articles.
• Assists in preparation and consolidation of requirements for submission to regulatory bodies or government agencies.
• Attends hearings and other meetings involving legal matters, as directed.
• Keeps cases organized by establishing and organizing files; monitors calendars; meeting deadlines; documentation actions; inputting information into file database and case.
• Assists in preparation and conduct of process, ISO and other compliance audits.
• Ensure that the procedures and other compliance related report, forms are documented and updated as needed.
• Track and monitor audit compliance activities including NC and CAPA issues.
• Helps monitors regulatory requirements that impact upon the quality and information security system.
• Assists and participates in the review of SOPs, policies and current systems (i.e., applications, tools, workflows)
• Assists in stock management.
• Performs other duties as assigned.

Job Goal / Rationale   
"Are you an experienced HR Generalist that is looking for a new challenge? 

We are looking for a hands-on HR Generalist to support our exciting growth!

If you are enthusiastic to implement a variety of human resource programs and dedicated to ensure running smoothly and effectively, you are the person we are searching for! Apply now and join us!

At Auctrix, the human resources (HR) team is focused on what people need and how to provide it. For a people person who wants to begin a career in the exciting world of HR, this is the best place to dive in. We’re searching for a qualified and resourceful human resources generalist to support our department in ensuring smooth and efficient business operations. The human resources generalist will have both administrative and strategic responsibilities, and will help with important functions such as staffing, training and development, and compensation and benefits. At Auctrix, we understand that our business thrives when our employees thrive, and it begins with hiring the right human resources generalist."

Job Details:

• Position: HR Generalist
• Location: Legazpi City, Albay
• Salary: Php 32,000 to Php40,000 per month
• Schedule: Monday to Friday | 9 AM to 6:00 PM
• Work Setup: Onsite

Objectives of this role

• Assist in developing and executing personnel procedures and policies, and provide guidance and interpretation for business operations
• Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements
• Pilot administering benefits, compensation, and employee performance programs
  Suggest new procedures and policies for improving employee experience as well as the efficiency of HR department and company
• Ensure compliance with local and national regulations and applicable employment laws, and update policies and procedures when necessary

Key Responsibilities

• Support top management in decision-making related to people management. This involves applying HR best practices and devising strategies in line with company goals and objectives, ensuring company growth as well as employee wellbeing. 
• Ensure compliance with labor regulations
• Develop and administer a compensation and benefits systems that fit the company’s HR responsibilities
  Lead talent acquisition and recruitment by identifying relevant candidates, connecting them with the hiring manager, interviewing them, conducting reference checks, issuing offers, drafting contracts, and onboarding them efficiently.
• Create onboarding plans and conduct effective new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience
• Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance
• Create a recruitment plan and calendar according to operation and sales projections
• Create employee engagement plans, get necessary budget approval and initiate activities, and promote HR programs to create an efficient and conflict-free workplace
• Be the primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes
• Process government statutory benefits in a timely manner
• Manage employee relations, including absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters. Furthermore, provide advice on employment legislation and keeping up-to-date with employment law while maintaining cordial relationships with internal and external stakeholders.
• Leverage people analytics and reporting techniques to understand people management indicators. Then, using data to identify solutions to complex people problems (like time to hire and employee turnover rates)
• Organize quarterly and annual employee performance reviews, evaluating employee performance and appraising their pay scale accordingly
• Process appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development
• Collaborate with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
• Generate official internal documents such as offer letters, appointment letters, salary slips and warning letters
• Maintain physical and digital files for employees and their documents, benefits and attendance records, and ensure an updated master list

Job Goal / Rationale     
"We are looking for a reliable and efficient Branch Accountant to support our exciting growth!

As an Accountant, will be tasked to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. Task responsibilities include auditing financial documents and procedures, reconciling bank statements, payroll processing and calculating tax payments and returns. Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations."

Job Details
Position: General Accountant

• Location: Legazpi City, Albay
• Salary: Php24,000 to Php30,000 per month
• Schedule: Monday to Friday | 9 AM to 6:00 PM
• Work Setup: Onsite
   

Key Responsibilities

A. Bookkeeping

• Records all accounting transactions in the registered books of accounts (XERO, Quickbooks) or manual books) based on supporting documents.
• Prepares monthly accounting schedules based on accounting records, such as lapsing schedules for fixed assets, receivables, prepayments, advances, accounts payables, and accrued expenses. 
• Prepares monthly bank reconciliation statements and other required general ledger/subsidiary ledger accounts. 
• Prepares monthly trial balances, balance sheets, and income statements.

B. Cash Management

• Prepares the check vouchers and the corresponding accounting entries based on invoices approved by the company for payment;
• Prepares the manual checks together with the check vouchers and supporting documents for review and approval of the duly appointed and authorized bank signatories;
• Input the same in the bank’s payment module system and request authorized bank signatories to approve the payments/disbursements for online payment; and Prepares monthly bank reconciliation statements/client fund reconciliation

C. Payroll Preparation

• Compute employee’s salaries and other earnings, including mandated and agreed deductions paid twice/once a month;
• Computes and withholds employee’s income taxes and premium contributions for Social Security System (SSS), Philippine Health Insurance Corporation (PhilHealth), Home Development Mutual Fund (HDMF) and remit these taxes to the BIR and premiums (along with employer’s contributions) to SSS, PhilHealth, and HDMF, respectively;
• Sends sealed payslips to designated officer for distribution; Prepares bank advice for deposit of net pay to the employee’s account; Prepares and files monthly remittance return of income taxes withheld
• Prepares and files monthly remittance forms for loan amortizations to SSS and HDMF, if any;
• Processes 13th/14th month pay and other bonuses;   Prepares and files Annual Information Return of Income Taxes Withheld on Compensation (BIR Form 1604-CF) and the Alphabetical List of Employees from whom taxes have been withheld;
• Issues Certificate of Compensation Payment/Tax Withheld (BIR Form 2316) to all employees; Computes final pay of resigned employees; Prepares and issues certificate of employments and certifications for SSS, PHIC and HDMF contributions to employees; Prepares and submits payroll reports and other related payroll schedules to the authorized client personnel through email for review and approval; and Prepares corresponding payroll journal entries.

D. Tax Returns Preparation
 

• Prepares and files monthly withholding tax returns for expanded and final withholding taxes (BIR Form 1601-E and 1601-F) and the monthly alphalist of payees;
• Prepares and issues quarterly certificate of creditable tax withheld at source (BIR Form 2307) to client’s suppliers subject to expanded withholding taxes;
• Prepares and files monthly VAT (BIR Form 2550M) declaration and quarterly VAT return (BIR Form 2550Q) including quarterly summary of sales and purchases and transmittal for summary of sales/purchases submitted in diskette form, if applicable;
• Prepares and files quarterly fringe benefit tax returns ( BIR Form 1603);
• Prepares and files quarterly corporate income tax returns (BIR Form 1702Q);
• Prepares and files annual information of expanded/final income taxes withheld/income payments exempt from withholding taxes (BIR Form 1604-E) together with an alphabetical list of payees from whom taxes were withheld/exempt from withholding;
• Prepares and files annual corporate income tax return (BIR Form 1702); and
• Prepares other tax returns (i.e. documentary stamp taxes, withholding VAT, etc.).

Job Goal / Rationale     
"Our company is seeking an experienced Senior Writer to join our Content team for a client. To be considered for the role, you must have at least 4 years of experience in content writing. While it’s not necessary to have experience in writing topics about the medical industry we expect you to be able to do research and deliver engaging and factually accurate articles quickly.

In this role, you will oversee writing more complex content independently. You will create high-quality content that consistently follows our stylistic guidelines and requires little editing once submitted. Your articles will be the focus of our content production, and you need an advanced knowledge of SEO to excel in this role. Submit a portfolio when you apply."

Job Details:

• Position: Senior Content Writer
• Client Industry: Healthcare Marketing
• Location: Legazpi City, Albay
• Salary: Php 33,000 to Php40,000 per month
• Schedule: Night shift | Monday to Friday | 10 PM to 7:00 AM
• Work Setup: Onsite
• Project-based duration: 4 to 6 months with opportunity to be regularized with satisfactory performance
  
  Key Responsibilities
• Conducting in-depth research on industry-related topics in order to develop original content.
• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Coordinate with marketing and design teams to illustrate articles
• Proofreading content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• Update website content as needed
• Ensure all-around consistency (style, fonts, images and tone)
• Identify customers’ needs and gaps in our content and recommend new topics
• Proofread and edit blog posts before publication

About us
We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork! Job Goal / Rationale
We are looking for a motivated and experienced Customer Success Manager (CSM) to join our team! As a CSM, you will be responsible for building strong relationships with clients, implementing new programs that will increase business’ revenue potentials and minimize churn rates.
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Job Details:

• Position: Customer Success Manager
• Location: Legazpi City, Albay
• Salary: Php 25,000 to Php37,000 per month
• Schedule: Monday to Friday | Flexible shift
• Work Setup: Onsite
  Key Responsibilities
• Establish clear retention goals and process milestones for the client and employees to work toward
• Process milestones for the clients and employees to work toward Plan and implement onboarding and training for new customers.
• Prepare and execute customer training; creating training courses and educational materials for other members of the department
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Conduct ongoing meetings to communicate best practices, develop plans for expanded functional usage and convey new feature releases
• Identify and eliminate financial risks by closely managing and nurturing accounts
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Analyze customer account trends, provide feedback to internal stakeholders to ensure that quality standards and features are being deployed in accordance with company policy, and ensure that quality standards are being upheld
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Manage the customer success team Identify new business opportunities
• Collaborate with key internal stakeholders to take direction, produce required results and achieve goals.
• Ensure great client experience for existing customers

About us

We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.
Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork!

Job Goal / Rationale     
"We are looking for an experience and self-driven Telemarketer to join our Sales team! As a Telemarketer, you will be responsible for generating calls to potential customers with the main goal to achieve your sales quota.

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career."

Key Responsibilities

• Make outbound calls and send out emails if needed to potential customers.
• Work on scripts to reach out to existing and potential customers to present our product and service offering
• Contact new leads, referrals, etc. using LinkedIn, Facebook or as advised
• Reach periodic targets and quotas.
• Learn details about our product and service offerings
• Record notes for follow-up action and update databases to reflect changes to the status of each customer
• Identify sales opportunities via a variety of cold prospecting techniques.
• Record the customer’s information accurately in a computer system
• Provide advice and information to customers about the variety of products and services offered by the company and clients.
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Address any questions or issues customers may have
• Direct qualified prospects and leads to the sales team when needed
• Keep an updated customer database
• Measure identified KPIs
• Keep records of calls and sales

About Us

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities.

We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale     
"We are looking for a Lead Generation Specialist to join our growth sales and marketing team. This teammate will generate leads, build a list of prospective clients, send out outreach emails/DM, manage leads in the CRM/Spreadsheet, and schedule appointments and meetings.

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career."

Key Responsibilities
 

• Make outbound calls and send out emails if needed to potential customers.
• Work on scripts to reach out to existing and potential customers to present our product and service offering
• Contact new leads, referrals, etc. using LinkedIn, Facebook or as advised
• Reach periodic targets and quotas.
• Learn details about our product and service offerings
• Record notes for follow-up action and update databases to reflect changes to the status of each customer
• Identify sales opportunities via a variety of cold prospecting techniques.
• Record the customer’s information accurately in a computer system
• Provide advice and information to customers about the variety of products and services offered by the company and clients.
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Address any questions or issues customers may have
• Direct qualified prospects and leads to the sales team when needed
• Keep an updated customer database
• Measure identified KPIs
• Keep records of calls and sales

About Us

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities.

We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale     
We are looking for a passionate and motivated Sales Representative to join our awesome sales team! As our Sales Representative, your main responsibility will be to drive our business success by increasing sales. Your main goal will be to turn leads and prospects into clients.

Key Responsibilities

• Achieve agreed upon sales targets and outcomes within schedule
• Qualify leads from marketing campaigns as sales opportunities
• Conduct high volume prospecting to qualify leads through calls, emails, and social media from the company’s lead database
• Research and evaluate additional leads/prospects through web research
• Seek new business opportunities from existing and prospective clients by introducing the company’s affiliate programs and offerings
• Onboard new affiliates, ensuring that their audiences are aligned with our target markets
• Present, promote and sell products/services to existing and prospective customers
• Reach out to customer leads through cold calling and meet or exceed assigned quota of a number of calls / number of emails per day
• Establish, develop, and maintain positive business and customer relationships
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Stay up to date with new products/services and new pricing/payment plans
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

About us

We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork!

Job Goal / Rationale

We are looking for a phenomenal Appointment Setter to join our team and support our sales team by contacting prospective clients via telephone and email to ensure our sales professionals meet their monthly meeting goals.

An Appointment Setter’s responsibilities include making sure that potential clients might be interested in our products and services, then scheduling a time with each potential client so they can meet one-on-one or in groups with our organization’s Sales Representatives. Ultimately, you will work directly with customers to set appointments for our sales team members.

Job Details:

• Position: Appointment Setter
• Location: Legazpi City, Albay
• Salary: Php 18,000 to Php35,000 per month
• Schedule: Monday to Friday | Rotational shift
• Work Setup: Onsite

Key Responsibilities

• Securing leads and appointments for the sales team (Sales Representatives)
• Hitting appointment-setting goals and meeting deadlines
• Prospecting, identifying, conducting lead generation, inbound/outbound calls, email & database management, appointment setting, qualifying potential new clients to build a sales pipeline.
• Fielding inbound calls / incoming calls
• Performing lead generation role by researching new clients, evaluating potential leads and developing them to prospective customers for the sales team
• Performing accurate data entry such as entering accurate client information into the CRM or assigned customer database platform, and maintaining these records effectively
• Developing a strong knowledge of the company’s services to facilitate the sales process
• Providing accurate information, answering initial questions and explaining services and addressing potential objections to prospective clients
• Promoting the benefits of products or services
• Ensuring client satisfaction
• Calling current clients to reschedule meetings
• Collaborating with sales teams