We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Skype.

Responsibilities

• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Organize managers’ calendars
• Perform market research
• Create presentations, as assigned
• Address employees administrative queries
• Provide customer service as first point of contact

Client Success Officer must have good judgement and excellent critical reasoning skills. They should be outstanding communicators and natural leaders. Organization skills and the ability to perform well under pressure are also important.

Key Responsibilities and Accountabilities

• Manages over 60+ existing clients of the company from Australia, United States, Europe and Asia Pacific Region from Onboarding to Exit Process.
• Serves as the primary point of contact and management of all client’s concern, issues, request related to staffing requirements, special requirements, contract review, contract rate increase and staff work related performance issues.
• Works closely with different departments such as Human Resources Department to ensure proper communication and documentation to staff for warning and performance management and with Recruitment team to ensure staffing requirements are delivered in an effective and timely manner.
• Collaborate across multiple teams to plan and ensure optimal use of team’s capacity, manage prioritization, solve complex issues and problems, ensure and deliver the timely execution of all projects and drive collaboration and communication across team including advising Finance and Accounts Team of charge-out increase, or of any special requirements that needs to be invoiced or any changes in the contract.
• Manages business with existing clients, grow business relationships and manage in bringing new clients on board.
• Manages and provides regular updates to clients regarding their staff, campaigns, reviews and new requirements.

• Perform full cycle recruiting activities to meet the direct hiring requirements of the company's local division in the Philippines
• Partner with Company Owners/Lead Developers, to understand their business and recruiting needs and establish effective recruiting strategies.
•  Build relationships with both executive level and managers/leads/clients and support their hiring needs.
• Create effective job postings with collaboration of company owners/lead developers.
• Utilize various recruiting sources to identify candidates, such as: internet sites and job boards (LinkedIn, Jobstreet, etc), professional associations, networking, and passive candidate recruiting strategies.
•    Interview candidates using competency based behavioral interview techniques to ensure candidates match all specifications of the position including organizational and job fit.
• Prepare candidate summary highlighting the relevant experience and qualifications and refer short-listed candidates to hiring managers; make recommendations regarding hiring of candidates and participate in all stages of the selection process. (scheduling interviews, reference checks and extending employment offers).
• Draft and endorse to HR the employment offers.
• Produce weekly recruiting reports and monthly applicant flow reports
• Help implement, optimize and maintain our ATS to ensure useful metrics and analytics.

• Providing customers with shipping quotes
• Identifying and selecting reputable and safe carriers for freight services
• Negotiating rates with carriers based on lane, season and carrier quality
• Booking orders with carriers and providing load information/instructions
• Tracking status of loads
• Collaborating with shippers, carriers and dispatchers to manage load schedules
• Keeping accurate records of relevant activities
• Updating customers on the status of shipments, and assisting with other inquiries
• Maintaining current knowledge of market trends in the transportation marketplace

• Answering end-user data related queries,
• Working with customers to set up and implement new solutions
• Trouble shooting with users on their reporting needs
• Validating client queries and escalating these to other team members
• Contacting clients to follow through on questions or new implementations
• Working directly with clients to set up or tweak their retail insights portal
• Data validation and running data checks
• Assist with end user set ups and training

About Us

We are professional, rewarding and collaborative.
Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale
We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.
As a Virtual Executive Assistant, you will provide remote support to senior executives of the client in the region you are designated to support. You will deliver exceptional customer service supporting offshore executives in calendar and meeting management; email management; booking travel, accommodation and supporting other travel logistics; event management; completing expense reimbursements; client relationship management; documentation preparation and other administrative tasks as needed. You will work in a fast-paced environment with a supportive and dynamic virtual and local executive assistant team.
Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

Job Details:

• Position: Virtual Assistant
• Location: Legazpi City, Albay
• Salary: Php 15,000 to Php25,000 per month
• Schedule: Monday to Friday | Day-Shift and Night-shift Available
• Work Setup: Onsite

Key Responsibilities
Your primary role and responsibility is to deliver proactive support and administrative services, including, but not limited to:

• Calendar/Meeting Management - Manage and coordinate diaries and schedules with internal and external stakeholders on behalf of the executive
• Email Management - Screen, respond to and/or action emails as necessary
• Travel Management - Arrange the flight and hotel accommodations of the executive, and other logistical requirements (VISA, transfers, etc.)
• Expense Management - Track and submit expenses for reimbursement or payment requisition and adhering to monthly deadlines
• Events Management - Assist in setting up the logistics (venue, catering, electronic equipment) of the event and coordination of invites and monitoring RSVPs
• Timesheet Management - Track, enter and submit the worked hours of the executive and adhering to weekly deadlines
• Telephone Management - Relay accurate and detailed messages, and action or transfer calls to the executive as required
• Client Relationship Management - Build relationships with clients and their EAs, update and maintain client lists using client’s database, and track information and report on clients and/or markets
• Customized Communications - Prepare or amend simple correspondences or documents using client templates while adhering to the Firm's branding, collate and/or print documents for meetings, and transcribe short recordings of meetings
• Ad-hoc tasks