• Research, manage and maintain “lists” of potential client bases and current customers
• Reach out to potential clients that will benefit from partnering with Xerox/Zebra based on marketing research
• Set appointments with qualified customers that meet criteria and standards based on company’s purpose, goals and objectives
• Collaborate with the sales specialist, define, meet and analyze targeted results
• Organize, track and maintain leads data including data entry, spreadsheets and company contact list

Excellent command of written and spoken English

• Excellent communication skills
• High level of attention to detail
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different requirements by different customers
• Ability to multitask, prioritize, and manage time effectively
• Ability to work amiably with the customer service team and other operations teams under stressful conditions 

• Providing customers with shipping quotes
• Identifying and selecting reputable and safe carriers for freight services
• Negotiating rates with carriers based on lane, season and carrier quality
• Booking orders with carriers and providing load information/instructions
• Tracking status of loads
• Collaborating with shippers, carriers and dispatchers to manage load schedules
• Keeping accurate records of relevant activities
• Updating customers on the status of shipments, and assisting with other inquiries
• Maintaining current knowledge of market trends in the transportation marketplace

What you'll be doing;

• Working on complex ecommerce and website development projects using the latest technologies and platforms
• Designing system architecture solutions
• Working in an agile project environment with a team of developers
• Working closely with UX/UI designers and front end developers

• Perform regular SEO audits to identify site issues and recommend fixes
• Prepare weekly/monthly reports about digital marketing performance
• Monitor keyword rankings on a regular basis
• Perform competitor analysis and research to formulate SEO strategy and gain more organic traffic
• Make on-page updates in WordPress to resolve SEO errors and make improvements (meta tags, alt tags, H tags, body content formatting, etc)
• Coordinate with business development team and company management for execution/implementation of digital marketing strategies
• Create ticket-based tasks for web developer and designer to implement advanced coding/design changes on the website
• Execute internal linking strategies on the site using SEO best practices
• Perform keyword mapping for new and existing pages as necessary
• Perform ongoing keyword research to uncover blog topics; coordinate with management for production, conceptualization and scheduling of new content
• Upload new content on the site for static pages and blogs as needed
• Detect keyword cannibalization on the site and resolve as needed
• Investigate Google index (via GSC and query string) and look for 404s, bad 301, bad pages that need to be redirected, no index, etc
• Perform regular site speed checks
• Share new content on Facebook, Google My Business, LinkedIn and other social media properties
• Perform link prospecting on a regular basis
• Perform toxic backlink audits
• Keep up-to-date about the SEO industry and recommend/implement white-hat link building strategies
• Perform link building outreach, guest posting, and local citations
• Setup Google Ads campaigns and perform ongoing optimizations 
• Assist in preparation, scheduling, and launching of email direct campaigns

• Perform Outbound Calls and Emails to drive registrations onto Online Marketplace
• Research, manage and maintain lists of potential client bases and current customers
• Set appointments with qualified customers that meet criteria and standards based on company’s purpose, goals and objectives
• Organize, track and maintain leads data including data entry, spreadsheets and company contact list

About us
We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork! Job Goal / Rationale
We are looking for a motivated and experienced Customer Success Manager (CSM) to join our team! As a CSM, you will be responsible for building strong relationships with clients, implementing new programs that will increase business’ revenue potentials and minimize churn rates.
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Job Details:

• Position: Customer Success Manager
• Location: Legazpi City, Albay
• Salary: Php 25,000 to Php37,000 per month
• Schedule: Monday to Friday | Flexible shift
• Work Setup: Onsite
  Key Responsibilities
• Establish clear retention goals and process milestones for the client and employees to work toward
• Process milestones for the clients and employees to work toward Plan and implement onboarding and training for new customers.
• Prepare and execute customer training; creating training courses and educational materials for other members of the department
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Conduct ongoing meetings to communicate best practices, develop plans for expanded functional usage and convey new feature releases
• Identify and eliminate financial risks by closely managing and nurturing accounts
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Analyze customer account trends, provide feedback to internal stakeholders to ensure that quality standards and features are being deployed in accordance with company policy, and ensure that quality standards are being upheld
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Manage the customer success team Identify new business opportunities
• Collaborate with key internal stakeholders to take direction, produce required results and achieve goals.
• Ensure great client experience for existing customers

About us

We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.
Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork!

Job Goal / Rationale     
"We are looking for an experience and self-driven Telemarketer to join our Sales team! As a Telemarketer, you will be responsible for generating calls to potential customers with the main goal to achieve your sales quota.

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career."

Key Responsibilities

• Make outbound calls and send out emails if needed to potential customers.
• Work on scripts to reach out to existing and potential customers to present our product and service offering
• Contact new leads, referrals, etc. using LinkedIn, Facebook or as advised
• Reach periodic targets and quotas.
• Learn details about our product and service offerings
• Record notes for follow-up action and update databases to reflect changes to the status of each customer
• Identify sales opportunities via a variety of cold prospecting techniques.
• Record the customer’s information accurately in a computer system
• Provide advice and information to customers about the variety of products and services offered by the company and clients.
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Address any questions or issues customers may have
• Direct qualified prospects and leads to the sales team when needed
• Keep an updated customer database
• Measure identified KPIs
• Keep records of calls and sales

About Us

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities.

We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale     
"We are looking for a Lead Generation Specialist to join our growth sales and marketing team. This teammate will generate leads, build a list of prospective clients, send out outreach emails/DM, manage leads in the CRM/Spreadsheet, and schedule appointments and meetings.

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career."

Key Responsibilities
 

• Make outbound calls and send out emails if needed to potential customers.
• Work on scripts to reach out to existing and potential customers to present our product and service offering
• Contact new leads, referrals, etc. using LinkedIn, Facebook or as advised
• Reach periodic targets and quotas.
• Learn details about our product and service offerings
• Record notes for follow-up action and update databases to reflect changes to the status of each customer
• Identify sales opportunities via a variety of cold prospecting techniques.
• Record the customer’s information accurately in a computer system
• Provide advice and information to customers about the variety of products and services offered by the company and clients.
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Address any questions or issues customers may have
• Direct qualified prospects and leads to the sales team when needed
• Keep an updated customer database
• Measure identified KPIs
• Keep records of calls and sales

About Us

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities.

We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale     
We are looking for a passionate and motivated Sales Representative to join our awesome sales team! As our Sales Representative, your main responsibility will be to drive our business success by increasing sales. Your main goal will be to turn leads and prospects into clients.

Key Responsibilities

• Achieve agreed upon sales targets and outcomes within schedule
• Qualify leads from marketing campaigns as sales opportunities
• Conduct high volume prospecting to qualify leads through calls, emails, and social media from the company’s lead database
• Research and evaluate additional leads/prospects through web research
• Seek new business opportunities from existing and prospective clients by introducing the company’s affiliate programs and offerings
• Onboard new affiliates, ensuring that their audiences are aligned with our target markets
• Present, promote and sell products/services to existing and prospective customers
• Reach out to customer leads through cold calling and meet or exceed assigned quota of a number of calls / number of emails per day
• Establish, develop, and maintain positive business and customer relationships
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Stay up to date with new products/services and new pricing/payment plans
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

About us

We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork!

Job Goal / Rationale

We are looking for a phenomenal Appointment Setter to join our team and support our sales team by contacting prospective clients via telephone and email to ensure our sales professionals meet their monthly meeting goals.

An Appointment Setter’s responsibilities include making sure that potential clients might be interested in our products and services, then scheduling a time with each potential client so they can meet one-on-one or in groups with our organization’s Sales Representatives. Ultimately, you will work directly with customers to set appointments for our sales team members.

Job Details:

• Position: Appointment Setter
• Location: Legazpi City, Albay
• Salary: Php 18,000 to Php35,000 per month
• Schedule: Monday to Friday | Rotational shift
• Work Setup: Onsite

Key Responsibilities

• Securing leads and appointments for the sales team (Sales Representatives)
• Hitting appointment-setting goals and meeting deadlines
• Prospecting, identifying, conducting lead generation, inbound/outbound calls, email & database management, appointment setting, qualifying potential new clients to build a sales pipeline.
• Fielding inbound calls / incoming calls
• Performing lead generation role by researching new clients, evaluating potential leads and developing them to prospective customers for the sales team
• Performing accurate data entry such as entering accurate client information into the CRM or assigned customer database platform, and maintaining these records effectively
• Developing a strong knowledge of the company’s services to facilitate the sales process
• Providing accurate information, answering initial questions and explaining services and addressing potential objections to prospective clients
• Promoting the benefits of products or services
• Ensuring client satisfaction
• Calling current clients to reschedule meetings
• Collaborating with sales teams