Tech giant to empower BPOs in digital transformation

The country's Business Process Outsourcing (BPO) industry is still a vital contributor to the economy. Valued at $29 billion globally, the industry thrives despite the pandemic affecting many industries worldwide.

Despite these figures, many BPO companies in the Philippines need help accelerating their digital transformation to match the needs of the industry. While the roadmap is clear, for many BPO companies, work infrastructure, and connectivity still need to be solved.

With this, tech giant HP reaffirmed its dedication to empowering its BPO partners toward a secure and seamless digital transformation through its new software-enabled services.

HP's new Amplify Impact Program promises to provide its BPO partners with training and access to HP's resources of tools and sustainability assets to allow them to shift to more high-impacting business practices.

HP's goal is to guide its partners to pursue business growth today and in the future, which means the industry generates more jobs.

The global pandemic changed how companies operate. The use of technology has become more relevant than ever. Most BPO companies implemented a hybrid system that makes their employees work with flexibility.

HP's solutions address these needs because its designs are geared towards maximizing collaboration, allowing anyone to work from anywhere. This is crucial because workers now have the option to work at their most convenient setup maximizing productivity and efficiency.

This is also economical for the company as this model is designed to increase profit margins and ensure that resources are channeled where needed.

HP also promises to address cybersecurity issues that most IT-enabled companies face. HP's Security Lab invests heavily in research and development to address lapses in IT security systems, ensuring that data and pertinent information are safeguarded.

This is because being connected to public networks poses more threats than being powered by one network. HP recognizes this and has provided all the necessary tools to provide peace of mind to its call center and BPO partners.