Training and Development Specialist shall plan, develop, implement and evaluate training and development programs to ensure management and staff acquire the skills and develop the competencies required by the organization to meet the organizational objectives.

Duties/Responsibilities:

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers' specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.
• Performs other related duties as required.

We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Skype.

Responsibilities

• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Organize managers’ calendars
• Perform market research
• Create presentations, as assigned
• Address employees administrative queries
• Provide customer service as first point of contact

The HR On-Boarding Coordinator is generally responsible for the company’s On-Boarding process across office
Other duties and responsibilities may also be assigned to the HR On-Boarding Coordinator as needed.

JOB RESPONSIBILITIES:
PRE ON-BOARDING:

• Facilitates the preparation and sending of employment offer documents to successful applicants.
• Sets schedule and conducts Job offer discussion.
• Sends the pre-employment requirements to the staff.
• Facilitates the encoding of employee information to HR System (Sprout).
• Monitors and consolidates the submitted pre-employment requirements.
• Collects and compiles the pre-employment requirements and ensures safekeeping of 201 file.
• Coordinates any-equipment related issuance to both staff and support team.

OTHER TASKS:

• Assists in communicating/resolving employee concerns through email/chat/call as needed.

Sourcing candidates for live jobs, from our database and linkedin, mainly in the areas of Procurement / Purchasing but also looking at a breadth of roles outside of our core discipline. 

Depending on the level of experience, the role may be focused on the identification and initial pre-screening of suitable candidates in order to produce a long list for review by one of the Principle Consultants.

End to end candidate sourcing process, producing a fully interviewed shortlist, and then managing candidates through the interview / offer management process. 

• Candidate resourcing for white-collar technical roles throughout Australia
• Sourcing candidates through LinkedIn Recruiter, Seek Talent Search, Company
• database
• A mix of Permanent and Contract roles
• CV Branding/Formatting
• Administrative duties

1. Setting up CV’s and applications
2. Internal emails
3. Using templates

What you'll be doing;

• Working on complex ecommerce and website development projects using the latest technologies and platforms
• Designing system architecture solutions
• Working in an agile project environment with a team of developers
• Working closely with UX/UI designers and front end developers

As a Lead Magento Backend Developer, you will be responsible for overseeing projects from start to end, supervising and guiding the team through the conceptualization and development process, ensuring timely delivery and lead the team.

Key Responsibilities

• Develop a great Digital Consumer experience based on the foundation of Magento;
• Collaborate with internal and external stakeholders on all website preparation and all site updates;
• Assist with requirements definition, specifications, vendor selections, design, development, and timelines for key initiatives;
• Take part in solution architecture based on product requirements;
• Assistance with servers, configuration, third-party software, debug tools, DB replication, security scans, etc.;
• Diagnose and solve technical problems related to commerce implementation;
• Define best practices to implement non-functional requirements like performance and scalability of the e-commerce solution; As Lead Developer, mentor and train Junior/Middle developers.

Flutter Developer with experience in developing and maintaining modern mobile applications.
Experience in modern application frameworks and cloud service architecture is essential.

We understand you may not have experience in the exact stack we're working with, but you will need to have a solid understanding of the various tools, frameworks, and principles that will allow you to apply your knowledge to adapt to working with, and improving our current platform.

• Deliver high-quality software that is thoroughly tested and optimized
• Build software solutions from requirements when we have them or help architect solutions when we do not
• Provide maintenance and enhancements to the existing code base
• Contribute to the ongoing evolution of our platform design and toolchain
• Maintain automated testing and delivery
• Embrace rapid learning and show a willingness to work with technologies and languages you are or are not familiar with

• Client Management and Candidate Management 
• End to end process from Sourcing until on boarding of the candidates 
• Handle all contact center job requirements which included staff, support and managerial position. 
• Posting Job Order in Jobstreet, Monster,LinkedIn and other sourcing channel. 
• Manage the application and sending of email including questionnaires, exam, schedule of interviews, etc. to the applicants. 
• Shortlisting and Interview candidates thru Skype, Phone and Initial Interview in office. 
• Attend Weekly Recruitment Catch up 
• Preparation of Job Offer and negotiation. 
• Doing Pre-employment Reference Check/Background Check 
• Updating all Recruitment databases such as Recruitment Stages Report, Resume Databases, Client Requirements, WFM, SmartRecruiters, etc. 

• Perform regular SEO audits to identify site issues and recommend fixes
• Prepare weekly/monthly reports about digital marketing performance
• Monitor keyword rankings on a regular basis
• Perform competitor analysis and research to formulate SEO strategy and gain more organic traffic
• Make on-page updates in WordPress to resolve SEO errors and make improvements (meta tags, alt tags, H tags, body content formatting, etc)
• Coordinate with business development team and company management for execution/implementation of digital marketing strategies
• Create ticket-based tasks for web developer and designer to implement advanced coding/design changes on the website
• Execute internal linking strategies on the site using SEO best practices
• Perform keyword mapping for new and existing pages as necessary
• Perform ongoing keyword research to uncover blog topics; coordinate with management for production, conceptualization and scheduling of new content
• Upload new content on the site for static pages and blogs as needed
• Detect keyword cannibalization on the site and resolve as needed
• Investigate Google index (via GSC and query string) and look for 404s, bad 301, bad pages that need to be redirected, no index, etc
• Perform regular site speed checks
• Share new content on Facebook, Google My Business, LinkedIn and other social media properties
• Perform link prospecting on a regular basis
• Perform toxic backlink audits
• Keep up-to-date about the SEO industry and recommend/implement white-hat link building strategies
• Perform link building outreach, guest posting, and local citations
• Setup Google Ads campaigns and perform ongoing optimizations 
• Assist in preparation, scheduling, and launching of email direct campaigns

• Preparing Statements of Advice (SOAs) and other advice documents for Australian clients.
• Undertake analysis/research of superannuation and insurance products using Xplan Wealth Solver and Risk Researcher modules.
• Conduct modelling of various scenarios from simple capital adequacy to complex entity modelling/projections for clients as part of the advice document (not every client).
• Manage requests and workflow
• This right candidate will become part of a small but growing business providing paraplanning services to Australian financial services businesses.
• Candidate will be able to work independently, willing to learn and upskill and take on more challenging work and potentially, could undertake quality control of other team members work as the team grows.

The Manager of Manila Customer Support is responsible for the efficient daily operation of the Service Delivery team.  In addition, the individual will serve as the primary intermediary between the Mimecast Australia team and the broader COPS organization, assisting with cross functional COPS initiatives and issues as required.

Team Management

• Manage day to day operations of the Service Delivery team, including such things as schedule adherence, vacations, and personnel issues
• Conduct regular one on one review sessions with the Service Delivery engineers to discuss performance, KPI attainment, and career development
• Build a culture of excellence and quality based on leading by example, driving continuous improvement, ensuring effective processes are established and documented, and relentless focus on customer service, innovation, and efficiency

Support Queue Management

• Ensure regional and global queues are at expected levels and that cases are responded to within SLA.  Re-assign cases as necessary.
• Monitor daily output of the team in alignment with global SD targets.
• Help to refine internal processes and workflows to drive efficiency and/or customer satisfaction

Case Handling

• Serve as informal escalation point for Service Delivery and the entire COPS team
• Be available for warm transfers for customer managerial escalations when required
• Coordinate on critical issues, liaising with development and management for resolution

SD Management

• Engage with SD global management to implement new programs, ensure adherence to global initiatives and standards, and provide a unified support experience across all regions.
• Coordinate as member of the P1 Emergency Management Team, ensuring internal coordination and customer response on a 24/7 basis

COPS Management

• Serve as liaison for the business to customers, communicating effectively and appropriately with both technical and non-technical audiences. Ensure transparency and well-planned communication
• Serve as second escalation point to customers and internal staff; assess customer feedback and make the necessary improvements; engage with the Customer Experience to continually assess customer feedback and make necessary improvements
• Champion and build awareness of the customer operations teams within the broader office staff

We are looking for a Test Analyst that has an excellent attention to detail, has worked with enterprise technologies and is a great team player.

In your new position, you will be responsible for creating and executing test scripts, identifying code and application issues and automating the testing process for web and mobile technologies.

Testing is an important part of the team and you will be working with designers, developers and management.

You will work on a large variety of projects and learn multiple technology stacks.

Key Objectives

• Work with cross-functional teams, liaise with users, Business Analysts and Developers to develop test plans and strategies
• Writing test cases
• Executing the test cases
• Creating automated tests using Selenium
• Logging of issues/improvements or any questions into JIRA based on the severity and priority of each item
• Help drive the delivery of high quality software
• Carry out regression testing
• Perform both Manual and Automated Testing
• Knowledge base management

You must be:

• Analytical
• pro-active with strong initiative
• an excellent communicator
• hands-on developing test scripts
• motivated, you love to learn
• team focused

You will also need as you will be required to communicate with clients on a daily basis

The Academic Services Administrator role is responsible for:  Providing correct and timely information to students on their course and qualification completions. Resolving any issues relating to course completions. Maintaining accurate academic records on various internal and external systems. Reporting course completions and credits. Supporting colleagues with general work flows as directed by the managers. This role is designed to assist client to meet its compliance requirements while providing high levels of customer service and quality learning experiences for students.

• Assisting with assessment of loan applications. 
• Packaging home loan applications for submission to lenders.
• Researching different lender policies and processes.
• Completing servicing calculations on various calculators.
• Identify and follow up outstanding loan application items.
• Having an in-depth knowledge of home loan products and credit assessment.
• Customer data entry and online lodgement of loan applications.
• Ongoing loan management from application through to settlement.
• Ordering valuations.

• This right candidate will become part of a small but growing business providing paraplanning services to Australian financial services businesses
• Candidate will be able to work independently, willing to learn and upskill and take on more challenging work and potentially, have the ability to undertake quality control of other team members work as the team grows.
• Need excellent communication, particularly written skills and have a high level of attention to detail.
• High level of proficiency with MS Word and Excel.
• Candidate will need to meet achievable KPI’s and, where these are exceeded, would qualify for added bonuses.
• Candidate will need to be comfortable with repetitive tasks, be able to work independently, manage their time and meet strict deadlines.
• Seeking a candidate with 1-2 years paraplanning experience, degree qualified and with a drive to learn more about Australian financial planning strategies, products etc. and apply this to their role with advice documents to be completed to a high quality standard.

To assist the Financial Controller to deliver successful financial outcomes in an accurate and timely manner through the provision of efficient and diligent work processes whilst complying with organisational policies and procedures and legislative requirements.

Key Responsibilities and Accountabilities:

Invoicing:

Day-to-day invoicing administration of Trilogy’s corporate group duties can include:

• Daily management of Invoices email folder, reviewing all invoices received;
• Entering of all corporate entity invoices into the accounting system (Wiise) through the invoice processing software (Exflow);
• Following up management for invoice approvals;
• Liaising with external suppliers when invoicing queries arise.

Intercompany invoicing and recharging costs between corporate entities and funds:

Day-to-day intercompany invoicing of Trilogy’s corporate group duties can include:

• Monthly reconciliation of intercompany cost recovery accounts;
• Calculation of monthly intercompany fees and charges;
• Raising sales and purchase invoices between corporate group and funds based on fee structures set out in Produce Disclosure Statements and other agreements.

Payment Runs:

Day-to-day financial administration of Trilogy’s corporate entity duties can include:

• Sending invitations to and liaising with all new external suppliers to ensure completion of payment verification software invitations before processing payments;
• Weekly preparation of corporate entity payment files and processing of payments in Trilogy’s banking platforms;
• Preparation of other payment types including BPAY, direct debits and transfers;
• Data entry of payments into accounting system and providing remittances to suppliers.

General Bookkeeping:

Day-to-day bookkeeping of Trilogy’s corporate group duties can include:

• Overseeing the completion of weekly bank reconciliations and posting of data into the accounting system;
• Assistance with compliance with relevant statutory reporting such as monthly/quarterly preparation of Business Activity Statements;
• Management and administration of loan balances between the funds and related parties;
• Reviewing and ensuring the adequacy and operation of financial controls in respect of accounts payable, debtors, asset registers and purchasing.

Job Goal / Rationale   
"Are you an experienced HR Generalist that is looking for a new challenge? 

We are looking for a hands-on HR Generalist to support our exciting growth!

If you are enthusiastic to implement a variety of human resource programs and dedicated to ensure running smoothly and effectively, you are the person we are searching for! Apply now and join us!

At Auctrix, the human resources (HR) team is focused on what people need and how to provide it. For a people person who wants to begin a career in the exciting world of HR, this is the best place to dive in. We’re searching for a qualified and resourceful human resources generalist to support our department in ensuring smooth and efficient business operations. The human resources generalist will have both administrative and strategic responsibilities, and will help with important functions such as staffing, training and development, and compensation and benefits. At Auctrix, we understand that our business thrives when our employees thrive, and it begins with hiring the right human resources generalist."

Job Details:

• Position: HR Generalist
• Location: Legazpi City, Albay
• Salary: Php 32,000 to Php40,000 per month
• Schedule: Monday to Friday | 9 AM to 6:00 PM
• Work Setup: Onsite

Objectives of this role

• Assist in developing and executing personnel procedures and policies, and provide guidance and interpretation for business operations
• Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements
• Pilot administering benefits, compensation, and employee performance programs
  Suggest new procedures and policies for improving employee experience as well as the efficiency of HR department and company
• Ensure compliance with local and national regulations and applicable employment laws, and update policies and procedures when necessary

Key Responsibilities

• Support top management in decision-making related to people management. This involves applying HR best practices and devising strategies in line with company goals and objectives, ensuring company growth as well as employee wellbeing. 
• Ensure compliance with labor regulations
• Develop and administer a compensation and benefits systems that fit the company’s HR responsibilities
  Lead talent acquisition and recruitment by identifying relevant candidates, connecting them with the hiring manager, interviewing them, conducting reference checks, issuing offers, drafting contracts, and onboarding them efficiently.
• Create onboarding plans and conduct effective new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience
• Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance
• Create a recruitment plan and calendar according to operation and sales projections
• Create employee engagement plans, get necessary budget approval and initiate activities, and promote HR programs to create an efficient and conflict-free workplace
• Be the primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes
• Process government statutory benefits in a timely manner
• Manage employee relations, including absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters. Furthermore, provide advice on employment legislation and keeping up-to-date with employment law while maintaining cordial relationships with internal and external stakeholders.
• Leverage people analytics and reporting techniques to understand people management indicators. Then, using data to identify solutions to complex people problems (like time to hire and employee turnover rates)
• Organize quarterly and annual employee performance reviews, evaluating employee performance and appraising their pay scale accordingly
• Process appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development
• Collaborate with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
• Generate official internal documents such as offer letters, appointment letters, salary slips and warning letters
• Maintain physical and digital files for employees and their documents, benefits and attendance records, and ensure an updated master list

About us
We are professional, rewarding and collaborative.

Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines and experience the power of teamwork! Job Goal / Rationale
We are looking for a motivated and experienced Customer Success Manager (CSM) to join our team! As a CSM, you will be responsible for building strong relationships with clients, implementing new programs that will increase business’ revenue potentials and minimize churn rates.
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Job Details:

• Position: Customer Success Manager
• Location: Legazpi City, Albay
• Salary: Php 25,000 to Php37,000 per month
• Schedule: Monday to Friday | Flexible shift
• Work Setup: Onsite
  Key Responsibilities
• Establish clear retention goals and process milestones for the client and employees to work toward
• Process milestones for the clients and employees to work toward Plan and implement onboarding and training for new customers.
• Prepare and execute customer training; creating training courses and educational materials for other members of the department
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Conduct ongoing meetings to communicate best practices, develop plans for expanded functional usage and convey new feature releases
• Identify and eliminate financial risks by closely managing and nurturing accounts
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Analyze customer account trends, provide feedback to internal stakeholders to ensure that quality standards and features are being deployed in accordance with company policy, and ensure that quality standards are being upheld
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Manage the customer success team Identify new business opportunities
• Collaborate with key internal stakeholders to take direction, produce required results and achieve goals.
• Ensure great client experience for existing customers

About Us

We are professional, rewarding and collaborative.
Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly companywide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.

Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!

Job Goal / Rationale
We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.
As a Virtual Executive Assistant, you will provide remote support to senior executives of the client in the region you are designated to support. You will deliver exceptional customer service supporting offshore executives in calendar and meeting management; email management; booking travel, accommodation and supporting other travel logistics; event management; completing expense reimbursements; client relationship management; documentation preparation and other administrative tasks as needed. You will work in a fast-paced environment with a supportive and dynamic virtual and local executive assistant team.
Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

Job Details:

• Position: Virtual Assistant
• Location: Legazpi City, Albay
• Salary: Php 15,000 to Php25,000 per month
• Schedule: Monday to Friday | Day-Shift and Night-shift Available
• Work Setup: Onsite

Key Responsibilities
Your primary role and responsibility is to deliver proactive support and administrative services, including, but not limited to:

• Calendar/Meeting Management - Manage and coordinate diaries and schedules with internal and external stakeholders on behalf of the executive
• Email Management - Screen, respond to and/or action emails as necessary
• Travel Management - Arrange the flight and hotel accommodations of the executive, and other logistical requirements (VISA, transfers, etc.)
• Expense Management - Track and submit expenses for reimbursement or payment requisition and adhering to monthly deadlines
• Events Management - Assist in setting up the logistics (venue, catering, electronic equipment) of the event and coordination of invites and monitoring RSVPs
• Timesheet Management - Track, enter and submit the worked hours of the executive and adhering to weekly deadlines
• Telephone Management - Relay accurate and detailed messages, and action or transfer calls to the executive as required
• Client Relationship Management - Build relationships with clients and their EAs, update and maintain client lists using client’s database, and track information and report on clients and/or markets
• Customized Communications - Prepare or amend simple correspondences or documents using client templates while adhering to the Firm's branding, collate and/or print documents for meetings, and transcribe short recordings of meetings
• Ad-hoc tasks