Training and Development Specialist shall plan, develop, implement and evaluate training and development programs to ensure management and staff acquire the skills and develop the competencies required by the organization to meet the organizational objectives.

Duties/Responsibilities:

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers' specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.
• Performs other related duties as required.

• TSRs will take service requests and complaints, take collection calls, schedule services, and update account records
• Answer incoming service requests by phone, email, or online portal
• Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
• Schedule service calls & provide complete and accurate information to technicians, managers, and customers
• TSRs will serve as a link between clients, management, service, and sales team
• Assist managers & technicians with mapping, routing, and assignment of accounts and service calls
• Help clients understand their bills, navigate the customer portal, and process payments
• Conduct accounts receivable activities, including making outbound collection calls, resending invoices, escalating payment issues to managers, documenting activities and agreements
• Provide administrative support to the sales team by entering leads, pricing details, contacts, and activities into the account management system

• Perform full cycle recruiting activities to meet the direct hiring requirements of the company's local division in the Philippines
• Partner with Company Owners/Lead Developers, to understand their business and recruiting needs and establish effective recruiting strategies.
•  Build relationships with both executive level and managers/leads/clients and support their hiring needs.
• Create effective job postings with collaboration of company owners/lead developers.
• Utilize various recruiting sources to identify candidates, such as: internet sites and job boards (LinkedIn, Jobstreet, etc), professional associations, networking, and passive candidate recruiting strategies.
•    Interview candidates using competency based behavioral interview techniques to ensure candidates match all specifications of the position including organizational and job fit.
• Prepare candidate summary highlighting the relevant experience and qualifications and refer short-listed candidates to hiring managers; make recommendations regarding hiring of candidates and participate in all stages of the selection process. (scheduling interviews, reference checks and extending employment offers).
• Draft and endorse to HR the employment offers.
• Produce weekly recruiting reports and monthly applicant flow reports
• Help implement, optimize and maintain our ATS to ensure useful metrics and analytics.

• Candidate resourcing for white-collar technical roles throughout Australia
• Sourcing candidates through LinkedIn Recruiter, Seek Talent Search, Company
• database
• A mix of Permanent and Contract roles
• CV Branding/Formatting
• Administrative duties

1. Setting up CV’s and applications
2. Internal emails
3. Using templates

Excellent command of written and spoken English

• Excellent communication skills
• High level of attention to detail
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different requirements by different customers
• Ability to multitask, prioritize, and manage time effectively
• Ability to work amiably with the customer service team and other operations teams under stressful conditions 

• Phone sales or door to door experience is most relevant. We call our contacts nationwide to set / reschedule appointments.
• The job requires lots of dials and a positive attitude.
• We need to find qualified homeowners with a power bill, good credit score, and little to no trees shading the roof.
• As long as the homeowner is qualified we set the appointment.
• The solar architects will take care of the rest.
• They’ll quote and help with the solar install for homeowners.
• The homeowners just sit back and relax while we do the work.

• Providing customers with shipping quotes
• Identifying and selecting reputable and safe carriers for freight services
• Negotiating rates with carriers based on lane, season and carrier quality
• Booking orders with carriers and providing load information/instructions
• Tracking status of loads
• Collaborating with shippers, carriers and dispatchers to manage load schedules
• Keeping accurate records of relevant activities
• Updating customers on the status of shipments, and assisting with other inquiries
• Maintaining current knowledge of market trends in the transportation marketplace

Responsible for processing, analyzing, and archiving the data collected by RedZone’s robotic systems. The role will review all data collected and produce high-quality reports that are deliverable to customers or other partners.

Duties and Responsibilities (in the order of priority):

• Be a role model for RedZone’s visions, values and culture at all times.
• Receive and manage data from the field crews. This involves loading the data for processing, verifying that the data is complete, acquiring missing data, and informing the necessary personnel that data has arrived.
• Review and process the data in a timely fashion to meet customer timelines. This will involve direct processing and may at times involve interacting with Engineering for some types of processing.
• Work within company's proprietary software systems to view data.
• Document methods used and write technical reports containing information collected.
• Verify integrity and accuracy of data contained in remote sensing image analysis systems.
• Produce draft reports that are circulated for review. Take feedback from draft reports, implement changes, and create final reports.
• Prepare documentation or presentations, including charts, photos, or graphs using specialized computer software routines to customize and integrate image analysis. Create customer deliverables: organize, print, and bind final reports; and create digital media that contains work product and reports
• Accomplish goals efficiently and provide cost-effective solutions. Monitor stock levels of necessary materials and notify proper personnel to reorder.
• Develop and follow best practices for data processing, report production, and data archiving.
• Interact with company's customers as needed to provide appropriate work product and resolve open issues.
• Other duties as needed.

• Answering end-user data related queries,
• Working with customers to set up and implement new solutions
• Trouble shooting with users on their reporting needs
• Validating client queries and escalating these to other team members
• Contacting clients to follow through on questions or new implementations
• Working directly with clients to set up or tweak their retail insights portal
• Data validation and running data checks
• Assist with end user set ups and training

•  Actively participate in all Agile Scrum development ceremonies.
• Works as part of a team to understand, breakdown, size and implement user stories.  
• Consults on designs to identify and reduce complexity wherever possible. Takes desired qualities into account from requirements (robustness, performance, re-usability etc.). 
• Code meets required standards of quality, including efficiency, maintainability, reliability, and terseness and fitness for purpose. 
•  Keep the team informed of progress. Escalates issues appropriately when roadblocks are reached. Manages time efficiently and is considerate of the time of others.  
• Tests programs appropriately during and after construction. Balances testing effort according to the risk of changes. Uses appropriate testing techniques. Works together with testers to ensure the application is sufficiently tested (and testable). 
• Is responsive to production issues as required. 
• Uses development tools effectively. e.g. Visual Studio and Azure Devops.

Key Performance Indicators
Colleague satisfaction as assessed by your team lead, peers and associated project and support staff note this assessment may be performed either informally by interview or formally via survey subject to the applicable management processes in place at that time.  

The assessment will include:

• How effectively you execute the above responsibilities (includes proactiveness, responsiveness and thoroughness) 
• How professionally you interact and communicate with your colleagues (and clients if applicable) 
• Proactive steps to learn the domain and solution.
  Other Competencies
• Works to improve technical skills in the areas needed to perform work tasks effectively. Keeps abreast of new technologies and ways of doing things
• Acquires knowledge in relevant areas of our business and our customers’ businesses
• Consults with more senior developers in areas requiring design trade-offs and assessing risks
• Is engaged in technical, business and “soft” aspects of the work. (e.g. pro-active behavior, participation in team discussions, care and conscientiousness in delivery of work products)
• Good written and verbal communication skills

Our client is hiring a passionate 3D Designer to bring life and fun into our many brands and characters. We’re creating brands that people will fall in love with and they will live across many mediums including games and animations. In this role, you’ll join our Product Team and help with our design-related efforts, including character development, games research, ideas and general design efforts. Our Brand family is as exciting as the opportunities to make a global impact through characters as stories as we create engaging experiences. You'll be there in the early stages of our world and your work will have a substantial impact. The ideal candidate will help us bring this vision to life and put smiles on our players' and explorers faces.

Responsibilities

• Sculpt high-resolution character models in Maya, Blender, ZBrush, or Mudbox
• Create clean, high and low-resolution game topology, UV's, and textures
• Work closely with 2D Character Concept Artists to build life into the metaverse and games experiences
• Work within a small multi-disciplinary teams to develop the expressiveness,
  approachability, humor and playability of the in-game characters
• Conceptualize, present and execute ideas within time and technical constraints

while actively participating in artistic, creative and technical, problem-solving

• General 3D asset content creation including modelling, texturing, materials, and
  lighting, at both mobile and high-end specs
• Iterate and polish assets and publish complete assets
• Collaborate with engineers and artists to develop an effective and consistent

character art pipeline that empowers teammates to do their best work

• Receive and provide art and design feedback
• Clean topology modelling methods and strong attention to detail
• Potentially prepare character documents for external contractors

The ideal candidate — will use their passion, experience and excellent attention to detail to design stylish UX validated websites, apps and SaaS platforms for Global clients across the Fin-tech, eCommerce, Engineering, NGO and Franchise sectors.

The Role — In this part-time role, you will need to possess equal levels of creative flair, meticulous design knowledge, a love of intuitive UI and modern design standards. You'll guide our clients towards the creation of outstanding UX / Digitial Products (websites, apps) that yield measurable results.

On a typical day you can expect to be designing interfaces in Figma from supplied wireframes, creating design systems/style guides, working with UX designers & Project Managers to understand the brief and user goals.

What we do — We aim for business-relevant and measurable results for our clients. We do this by researching, designing, building and supporting world-class websites, web apps, brands and apps for global clients across Finance, Not For Profit/Charity, SaaS, engineering, eCommerce, Law & more.

Responsibilities

• Conceptualizing and creation of engaging digital experiences
• You will be designing user interfaces, SaaS, custom websites and apps a lot.
• Understanding brand guides and clients key business objectives
• Liaising with Project Managers to deliver designs within given parameters
• Reviewing and presenting your work to stakeholders

Overall Purpose

• To assist the IT Support Team in controlling access to systems administered by the Kaplan ANZ IT Team

Key Responsibilities

IT Administration

• Knowledge of administration Active Directory, SalesForce, DocuSign, WordPress, OneLogin 
• Receive requests from members of the business and follow business processes to complete these requests.
• Ability to follow written and verbal instruction for IT Requests

Contribute to a supportive, positive, and safe workplace

• Compliance with all company policies and procedures, including WHS legislation requirements.
• Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health.

The day-to-day duties and responsibilities of the Position are as follows:

Software Engineering Activities

•        Actively participate in all Agile Scrum development ceremonies.
•        Works as part of a team to understand, breakdown, size and implement user stories. 
•        Consults on designs to identify and reduce complexity wherever possible. Takes desired qualities into account from requirements (robustness, performance, re-usability etc.).
•        Follow TRS coding practices and design patterns.
•        Code meets required standards of quality, including efficiency, maintainability, reliability, and terseness and fitness for purpose.
•        Tests programs appropriately during and after construction. Balances testing effort according to the risk of changes. Uses appropriate testing techniques. Works together with testers to ensure the application is sufficiently tested (and testable).
•        Is responsive to production issues as required.
•        Uses development tools effectively. e.g. Visual Studio and Azure Devops.
•        Keeps the team informed of progress. Escalates issues appropriately when roadblocks are reached. Manages time efficiently and is considerate of the time of others.

Other Competencies

•        Works to improve technical skills in the areas needed to perform work tasks effectively. Keeps abreast of new technologies and ways of doing things.
•        Acquires knowledge in relevant areas of our business and our customers’ businesses.
•        Consults with more senior developers in areas requiring design trade-offs and assessing risks.
•        Is engaged in technical, business and “soft” aspects of the work. (e.g. pro-active behavior, participation in team discussions, care and conscientiousness in delivery of work products).
•        Good written and verbal communication skills.
•        Works well together with other developers, managers, and the rest of the business.
•        Is open to alternative ways of doing things.

Variation of Expectations with Seniority

The expectations set out above will vary according to developer seniority. More Senior Developers are expected to:

•        Inspire the team to drive a passionate technical culture
•        Handle tasks of higher complexity
•        Be able to work more independently
•        Take more responsibility within the team
•        In general, have a higher level of productivity

Key Performance Indicators

Colleague satisfaction as assessed by your team lead, peers and associated project and support staff – note this assessment may be performed either informally by interview or formally via survey subject to the applicable management processes in place at that time.  The assessment will include:

•        How effectively you execute the above responsibilities (includes proactiveness, responsiveness and thoroughness) 
•        How professionally you interact and communicate with your colleagues (and clients if applicable) 
•        Proactive steps to learn the domain and solution.

Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to create extraction and staging layers, and our help desk software is Jira (Atlassian).

• Delivering technical support and resolve request issues from the client’s end users
• Troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management
• Diagnose system and application issues and implement corrective actions
• Take ownership of support cases ensuring we are providing our customer with the highest level of support

We are looking for experienced React JS / Headless developers to join our team that is headquartered in Sydney with a growing team based in the Philippines. These opportunities will give you exposure to executing market leading solutions using a JAMstack microservice architecture.

What you'll be doing;

• Developing JAM Stack frontend web application solutions
• Working on complex ecommerce and website development projects using the latest technologies and platforms
• Working closely with UX/UI designers and front end developers
• Supporting existing JAMstack systems with optimizations and upgrades

We are currently looking for a goal driven Fullstack Developer to join our technology team at a mid-senior level to help create and execute e-commerce projects / web app developments and progress on their own level of skillset. We are fast growing, full service 360-Digital consultancy group who takes pride of our quality of work that we deliver and our great value for customer service.

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Developing projects based on provided requirements and user stories.
• Hands on experience in Javascript, HTML, CSS, Bootstrap & JQuery, C#, .NET, MS SQL and REST APIs.
• Attention to details to implement designs and directions with less guidance.
• Problem Solving & Finding work arounds
• Must know how to debug and unit test codes.
• Experience with API Integration
• Minimum of 3 years Experienced Employees specializing in IT/Computer.
• Software or equivalent.
• Experience with e-commerce platform is a plus

As a Middle Backend Developer, you will translate client requirements into technical development, design schemas and integrate with content management solutions and search engines, unlocking the business value of new technologies

• Develop a great Digital Consumer experience.
• Collaborate with internal and external stakeholders on all website preparation and all site updates.
• Assist with requirements definition, specifications, design, development, and timelines for key initiatives.
• Diagnose and solve technical problems related to commerce implementation.
• Define best practices to implement non-functional requirements like performance and scalability of the e-commerce solution.
• As Middle specialist, assist with mentoring and training  junior developers.

Must have skills:

• Deploying, automating, maintaining, and managing cloud and data center production systems, to ensure the availability, performance, scalability and security of productions systems
• An Infrastructure as Code approach
• Experience with Ansible, Ansible Tower and Terraform is a requirement
• Experience with Cloud vendors
• Build, release, and configuration management of production systems
• Scripting languages go, python- either of the two, strong scripting language
• Supporting integrations with a wide range of third-party technology partners
• System troubleshooting and problem solving across platform and  application domains.
• Suggesting architecture improvements, recommending process improvements
• Ensuring critical system security using best in class security solutions
• Identifying and implementing security and performance improvements
• Industry accreditations would be advantageous
• Understanding of networking technologies - know the difference cloud and data center networking (CISCO/ data center)
• Experience or understanding of infrastructure technologies

Editing of client videos within the turn around time of 24 hours

• Editing of internal company content including social, sales, training videos, etc
• Managing your edit projects end-to-end including liaising with clients
• Providing feedback to clients to progress their content quality
• Collaborating with your edit team to share knowledge
• Supporting the Edit team with regards to your specific skills
• Utilizing the Adobe Creative Suite of tools to achieve the above
• Be willing to work within a shift-work time frame between 0700 & 2100

• Client Management and Candidate Management 
• End to end process from Sourcing until on boarding of the candidates 
• Handle all contact center job requirements which included staff, support and managerial position. 
• Posting Job Order in Jobstreet, Monster,LinkedIn and other sourcing channel. 
• Manage the application and sending of email including questionnaires, exam, schedule of interviews, etc. to the applicants. 
• Shortlisting and Interview candidates thru Skype, Phone and Initial Interview in office. 
• Attend Weekly Recruitment Catch up 
• Preparation of Job Offer and negotiation. 
• Doing Pre-employment Reference Check/Background Check 
• Updating all Recruitment databases such as Recruitment Stages Report, Resume Databases, Client Requirements, WFM, SmartRecruiters, etc. 

As a Customer Support Engineer, you will be responsible for supporting customers--specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals.

• Work with the Global Service Delivery team to provide support to our worldwide customer base
• Assist administrators with using the client's service and ensure best practice configuration via both phone and e-mail.
• Investigate and troubleshoot issues and make recommendations to improve system performance.
• Provide training as needed to ensure customers understand product functionality
• Work with and provide exceptional support to Mimecast partners and resellers

We are looking for a content creator to build out videos for training and social media, as well as back up graphic design – social media posts, website banners

Daily activities

•  Designing social media tiles
•  Designing sales and product presentations
•  Editing and building product and training videos
•  Designing website and email banners
• Designing training presentations

We are looking for a Test Analyst that has an excellent attention to detail, has worked with enterprise technologies and is a great team player.

In your new position, you will be responsible for creating and executing test scripts, identifying code and application issues and automating the testing process for web and mobile technologies.

Testing is an important part of the team and you will be working with designers, developers and management.

You will work on a large variety of projects and learn multiple technology stacks.

Key Objectives

• Work with cross-functional teams, liaise with users, Business Analysts and Developers to develop test plans and strategies
• Writing test cases
• Executing the test cases
• Creating automated tests using Selenium
• Logging of issues/improvements or any questions into JIRA based on the severity and priority of each item
• Help drive the delivery of high quality software
• Carry out regression testing
• Perform both Manual and Automated Testing
• Knowledge base management

You must be:

• Analytical
• pro-active with strong initiative
• an excellent communicator
• hands-on developing test scripts
• motivated, you love to learn
• team focused

You will also need as you will be required to communicate with clients on a daily basis

• Design and implement targeted marketing campaigns for the generation of qualified leads.
• Leverage market campaigns through the use of “sales funnels,” Social Media, and Direct outreach.
• Identify potential clients (prospects) in the target market and complete appropriate research on the prospective client's (prospect’s) service, technology, or consulting needs.
• Develop relationships with prospective clients (prospects), while maintaining existing client relationships
• Partner with sales teams to cultivate prospects into actionable, qualified opportunities
• Collaborate with sales and delivery teams to ensure ongoing client engagement
• Become a subject matter expert on our business services, processes and operations, and remain up-to-date on industry news
• Ongoing communication and collaboration with product partners (ie: NetSuite sales team, outside marketing associates, other ERP partners)

• Application support at low and medium level-gradually improving to advanced level
• Able to respond to web input / emails /phone calls from customers
• Able to answer the phone and make customers feel good about contacting us.
• Able to properly record activities in database to manage the sale/support pipeline
• Able to send pre-prepared but customized emails to customers in their territory
• Support to customers through the info/demo/quote / technical question process.
• Keeping customers under active management
• Answering incoming customer questions, by phone or email
• Understanding customers' market,, their use of our products, and level of satisfaction with our products.
• Assisting any potential new customers to understand the scope and benefits of our solutions, and to provide any requested information 
• (e.g. quotes for product, technical documentation or worked test examples etc..)
• Following up quotes with the customer to ensure they are as required, to maintain contact and understanding of the customer’s needs.
• Acknowledging orders to customers
• Understanding the nature of customers' more technical support questions.
• Following up with each customer after each support question is answered to ensure the customer has received the information he needs.
• We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts) and answer questions  themselves, but there will always be a support network behind them.

Job Goal / Rationale     
"Our company is seeking an experienced Senior Writer to join our Content team for a client. To be considered for the role, you must have at least 4 years of experience in content writing. While it’s not necessary to have experience in writing topics about the medical industry we expect you to be able to do research and deliver engaging and factually accurate articles quickly.

In this role, you will oversee writing more complex content independently. You will create high-quality content that consistently follows our stylistic guidelines and requires little editing once submitted. Your articles will be the focus of our content production, and you need an advanced knowledge of SEO to excel in this role. Submit a portfolio when you apply."

Job Details:

• Position: Senior Content Writer
• Client Industry: Healthcare Marketing
• Location: Legazpi City, Albay
• Salary: Php 33,000 to Php40,000 per month
• Schedule: Night shift | Monday to Friday | 10 PM to 7:00 AM
• Work Setup: Onsite
• Project-based duration: 4 to 6 months with opportunity to be regularized with satisfactory performance
  
  Key Responsibilities
• Conducting in-depth research on industry-related topics in order to develop original content.
• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Coordinate with marketing and design teams to illustrate articles
• Proofreading content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• Update website content as needed
• Ensure all-around consistency (style, fonts, images and tone)
• Identify customers’ needs and gaps in our content and recommend new topics
• Proofread and edit blog posts before publication

Job Goal / Rationale     
"We are looking for a talented Video Editor to assemble recorded footage into a finished project that matches director’s vision and is suitable for online and offline posting and advertising.

Ultimately, as a Film and Video Editor, you should be able to bring sight and sound together in order to tell a cohesive story for the client."

Job Details:

• Position: Senior Video Editor
• Client Industry: Healthcare Marketing, Multimedia
• Location: Legazpi City, Albay
• Salary: Php 33,000 to Php40,000 per month
• Schedule: Night shift | Monday to Friday | 10 PM to 7:00 AM
• Work Setup: Onsite
• Project-based duration: 4 to 6 months with opportunity to be regularized with satisfactory performance

Key Responsibilities

• Manipulate and edit film pieces in a way that is invisible to the audience 
• Establish a clear understanding of the storyline and purpose of the video's creation 
• Take a brief to grasp production team’s needs and specifications 
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity 
• Trim footage segments and put together the sequence of the film 
• Input music, dialogues, graphics and effects 
• Create rough and final cuts 
• Ensure logical sequencing and smooth running; 
• Edit video to include preselected music, interviews, sound clips and other important aspects of the project 
• Meet with clients to establish the desired feel and look for the video to be created; 
• Consult with stakeholders from production to post-production process 
• Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency. 
• Gather and transfer all forms of media into editing software and ensure each was updated in the correct format 
• Create an initial proposed storyboard draft of the video to present to clients and receive approval before beginning to digitally alter video