The dream for every entrepreneur is consistency in making profits for their business. To any company decision-maker, it would be nice always to generate the needed income and grow the organization further. However, downtimes happen, and earnings aren’t always the same.
These changes are affected by many factors, such as trade movements, legislation, and trends. The COVID-19 global pandemic put many industries into a difficult test when health protocols stopped people from going out, causing a downhill in many industries.
While it is difficult for a business to survive during a recession or at times when the demand for a particular product or service is down, there are ways that business owners can take to be able to survive or even scale up.
During downtimes, one of the most strategic things that company owners should consider is to invest in research and development. While the idea seems counterintuitive, you’ll be surprised by the benefits that investing in R&D can offer in the long run.
Related: IT Group to create 1.1M new jobs by 2028
In an interview with Fortune magazine in 2008, Steve Jobs emphasized the importance of research and development while waiting for the downtime to be over.
This allows the company to study the market even further and be able to conduct a needs assessment so by the time that the industry is booming, the business has something new to offer, thereby creating multiple revenue sources.
Another strategy businesses need to consider is tapping other market segments by targeting other industries. For successful tycoons, owning one line of business is never enough.
It is important to be able to diversify your income sources. During a recession, while a particular industry is down, there are business opportunities for other products or services relevant to the trend. For example, many fashion houses designed masks during the COVID-19 pandemic, ensuring survival even when the economy was down.
To deny the power of social media in marketing is a mortal sin in today’s highly competitive world. One aspect that a business should look into is investing in a good digital marketing campaign.
This allows them to target audiences already interested in their products and services based on algorithms and digital footprints. Many businesses during the pandemic depended on social media to gain competitive advantage others even increased sales because of the power of technology in creating demands for services and products.
While it is difficult for any company to scale up during a crisis, it is not impossible. The key is always to make smart decisions and to keep yourself motivated.
A popular song once reminded us that what doesn’t kill you makes you stronger. Similar to a business, if you’re able to surpass your biggest challenge, it will make you better. When the economy reopens, you are on your way to creating your empire.
A testament to its commitment to excellence, Auctrix has been hailed as one of the top 40 Business Process Outsourcing (BPO) companies in the Philippines by Outsource Accelerator-a leading website in providing pertinent business information to international clients in the offshoring industry.
According to Outsourceaccelerator.com, the compilation of top BPO companies is in response to the growing need of brands and organizations new to the business for pertinent and reliable information on outsourcing service providers to cater to their specific needs.
“This is a significant milestone for Auctrix because it reflects the hard work and dedication that everyone in the company has put forward towards a worthy vision,” says Fortem Auctrix, Inc. Co-Founder and CEO Marie Sachie Mitsui P. Turiano.
Auctrix is the BPO arm of Fortem Auctrix, Inc.. This corporation was founded in 2017 to cater to companies in need of world-class outsourcing solutions. Now, the company offers top-caliber services to its partners worldwide.
“The industry can expect us to deliver quality service as always and grow further in areas we can improve on,” says Turiano when asked about what the business community can expect from Auctrix after the recognition.
Auctrix, with its years of experience in the outsourcing industry, now caters to international brands and organizations as it attempts to get its share in the global market. With its competent team, the organization is confident that it will deliver high.
“One thing’s for sure, despite this milestone, we’re certainly just getting started,” Turiano added. The company is expected to grow in the next few years as it now provides specific roles that businesses require. From Virtual Assistants to offshore Accountants, Auctrix handles the entire outsourcing process giving brands and companies hassle-free recruitment at a fraction of the cost.
The BPO industry has become more relevant than ever, as it now contributes to 11% of the GDP of the Philippines. Employing over 1.2 million people, the sector plays a crucial role in the economy.
Knowing how crucial doing business with suppliers is, lists such as that of Outsource Accelerator allow companies to make decisions based on data and facts, ensuring success in the future.
As more and more companies explore technological infrastructures for their businesses, the information technology and business process management (IT-BPM) industry is expected to generate an additional 1.1 million jobs for Filipinos by 2028, according to an industry group.
In a televised interview, the IT Business Process Association of the Philippines (IBPAP) Chief Policy and Regulatory Affairs Officer Celeste Ilagan said that the goal is to generate more jobs possible should the government support the industry by investing in education.
Ilagan said that the goal is to ensure that high school graduates are equipped with the necessary skills and disciplines to work in the industry. She also explained how education plays a vital role in ensuring that workers can provide the needed skills in the industry.
She also said that it would be strategic if training would be given to high school students to prepare them, considering how most businesses now rely heavily on information technology in their day-to-day operations.
According to Ilagan, the government has also to support initiatives geared toward improving internet connectivity in the country. As of today, the Philippines is known to have one of the slowest and most expensive internet services in Asia, according to research.
In the Philippines, the Business Process Outsourcing (BPO) industry contributes to 11% of the country’s GDP employing millions of Filipinos from all over the country.
During the pandemic, while most businesses closed down due to health protocols, the industry has allowed a remote work arrangement enabling workers to perform their tasks in a work-from-home setup.
As the health protocols start to loosen up, some companies offer a “hybrid” setup that allows workers to go to work only a couple of days a week while finishing other tasks at home.
Ilagan believes that should the government continue to support these models; the industry will generate more jobs employing many more Filipinos in the future.
I'm Confused: What Does BPO mean?
Business Process Outsourcing (BPO) is the fastest-growing industry in the Philippines, dominating the job market and contributing over 11% of the country's GDP. The initiative started over 20 years ago and has employed millions of Filipinos, making it a crucial contributor to the country's economy.
I'm confused. These are all the highly-technical nerdy stuff. What does BPO mean, and why has it become one of the most critical sectors in the country?
Investopedia.com defines BPO as subcontracting various business-related operations to third-party vendors. Sounds complicated again, right? But, BPO is similar to when you enlist the help of someone to carry out a specific task for you. In return, you pay them for their services.
For example, your household needs pest control. Instead of doing it yourself, you outsource companies that offer services to address your concern saving you from all the unnecessary work and hassle compared to doing it yourself. But BPO is more than just getting rid of cockroaches and insects.
It is an industry that now employs millions upon millions of professionals from all over the world. Globally, BPO is valued at $250 billion, according to industry research, in 2021. From start-ups to huge businesses, decision-makers opt to outsource services from experts to address certain gaps in their respective organizations.
The growth in the number of companies choosing to outsource certain roles to BPO companies is attributed to the efficiency that this option offers. Instead of allocating time and resources to core skills and disciplines, which the BPO company can provide at a fraction of the cost, they can now focus on developing their respective products and brands.
This also explains the growing number of BPO companies involved heavily in providing services such as customer support, sales, technical assistance, and many others to brands of all natures.
One of the many reasons BPO has always been at the forefront of the economy is its flexibility. The global pandemic is a testament to this, as most traditional businesses had to close down due to health protocols. While most organizations closed down and did not survive, the BPO industry found a way to keep doing business by taking advantage of information technology.
By the second quarter of 2020, most BPO companies came up with streamlined processes, which paved the way to a work-from-home setup using technological infrastructures to carry on with day-to-day tasks. This means that workers can provide support and services from the comfort of their homes, minimizing the potential risks and expenses for the business and its BPO partner.
BPO is here to stay. It is the future! If you're going to look at big companies and brands, in one way or the other, they outsource specific roles in their process. Not only is it strategic for them, but it also ensures that they onboard experts in their respective fields.
Only an ignorant man will deny the power of digital media. It has radically changed business landscapes across all industries. In today’s world, technology has become a crucial part of our lives.
There was a time when traditional media such as television, radio, and newspapers were the only information sources. Today, from eCommerce to household products, digital media has revolutionized how we do business.
This is why many companies worldwide invest heavily in strategists and algorithm experts to understand how they will survive this digital revolution. Unfortunately, those who ignored the power of online platforms did not make it, but those who embraced it thrived and are still discovering how to leverage technology’s gift to their advantage.
No matter which industry you’re in, you have to understand the importance of responding to the needs of your clients and customers. Not only did digital media allow real-time conversations between brands and their consumers, but it also facilitated better product development.
No matter where your business is, you can connect with anybody as long as you have an internet connection. This allows better engagement and easier access to customer insights, making sure that business decision-makers can make judgment calls based on analytics and data derived from online behaviors.
In the Philippines alone, an average person spends at least four hours on social media and many more on other platforms. Even shopping has become easier because businesses utilize online platforms to minimize the hassle their potential buyers will experience doing business with them. As a result, you can now buy groceries and your favorite perfume online. In a snap of a finger, your items will be delivered to your doorsteps.
Further, digital media democratized how people ought to do business. For instance, any business can create a social media page to promote its products without spending millions on advertisements. Content creators no longer need to be with talent agencies to have access to potential projects. Their social media accounts and their posts have become their portfolio.
Given that, there’s no denying that digital media has changed and is continuously changing conversations on how we do business, whether you’re in outsourcing, BPO, retail, call center, or retail. Since it is a brave new world, there are so many unexplored areas that businesses around the world need to work on. But what do you do to survive if you are to go along this gigantic wave?
The first thing is to make sure that you understand how it works. Hiring experts in the field is an investment that will surely yield results. Secondly, you have to make sure you are open to many possibilities. Apart from it made our jobs more accessible, the digital revolution also paved the way for a generation that prefers instant gratification. Consumers now have a shorter attention span.
The challenge is to make sure you get their attention in the first minute; otherwise, you lose a chance of doing business with them. What’s trending today may not necessarily be popular tomorrow.
Engagement and customer satisfaction have become more crucial than ever. Now customer reviews and comments are posted every time we consume a product. This model of crowdsourcing means that consumers make decisions based on other people’s experiences.
Businesses across all industries must trust partners that are experts in providing the needed support to minimize lapses in the process. Thus, the growing need for outsourcing. By outsourcing certain processes, companies can allocate more time and resources to developing their products while relying on customer service experts to handle those processes efficiently.
Ultimately, businesses need to be open to possibilities. The test of time proved that business landscapes are temporary. We have to make sure that we adapt, or else we lose.
In a highly-competitive world, business needs to leverage all advantages it has to make sure it stays on top of their game. One of the many attributes of a successful brand is being cost and quality conscious.
This means that company decision-makers can make judgment calls in the best interest of the organization's finances without compromising the quality of its processes. Thus, the increasing popularity of Outsourcing is a viable option for businesses to enlist the help of external vendors to handle some of their business functions.
Globally, Business Process Outsourcing (BPO) is valued at $250 billion. Companies, big or small, are opting to entrust non-core business processes to providers because of the many benefits it offers. From customer service to technical support, BPO companies mastered the craft of offshoring, which yielded many positive results for their partners throughout the years. Let's take a look at some of them.
The most common reason businesses opt to outsource the help of BPO companies is the cost advantages. BPO companies offer work infrastructure to their partners at a fraction of the cost without compromising the quality of work.
According to research, companies save up to 70% of their costs when outsourcing certain business processes from a third-party vendor.
BPO companies provide the necessary tools to facilitate the needs of their business partners without the need for additional equipment or commercial office spaces, as vendors handle it by themselves.
This is strategic for businesses as a huge amount of their resources and time can be allotted to product development and research. It's a hassle-free solution for those who want to improve their services to match their customers' needs and demands.
Secondly, Outsourcing also makes businesses and brands more efficient. Enlisting the help of companies such as Fortem Auctrix, which was recently named one of the Top 40 BPOs in the Philippines, ensures that the partner company has access to the best professionals in the industry.
Their years of experience in customer service and technical support will ensure optimum quality. This means an increase in productivity which contributes to the company's overall growth.
More than that, an established outsourcing company, such as Fortem Auctrix, will help organizations to facilitate the onboarding of competent workers without having to spend on hiring procedures. Most BPO companies provide complete offshore hiring solutions that will meet the requirements of any business regardless of which industry it belongs to.
The digital revolution happening all over the world also paved the way for more possibilities in the BPO industry. From the usual contact centers, all tasks that can be done remotely can be outsourced from third-party vendors.
This proves not only is outsourcing beneficial to any business, but it is also here to stay. Outsourcing is the future; you better know its strategic benefits to your organization to achieve your company goals in your desired timeline.
When market experts unite, the chances of success are overwhelming. This is true in many industries. Companies need to take advantage of every opportunity to be at the forefront of the battle in a world where competition is tough.
With this, Fortem Auctrix, a top Business Process Outsourcing (BPO) company partners with Outsource Accelerator, the number one sourcing authority providing a trusted source of independent information about outsourcing.
According to its website, Outsource Accelerator has a directory of over 3000 BPO companies, 350+ podcast episodes, and over 5000 articles that talk about outsourcing, making it easier for potential clients to learn about it and come up with intelligent decisions based on facts and research.
Recently, Outsource Accelerator named Fortem Auctrix among the Top 40 BPO companies in the Philippines, sealing the company's position among the industry's best. This is a testament to Fortem Auctrix's dedication to its promise of excellent services to meet the industry's standards.
In today's world, any company can claim to be an expert on something. This is why using tools and resources to verify such claims is essential.
Trusting a company to work on your non-core business process is crucial, which is why websites such as Outsource Accelerator allow you access to its pool of information.
This allows potential clients to sift through which BPO companies will match their business goals and objectives. For some, looking for a partner that offers high-quality solutions at a fraction of the cost is also a priority.
This is what Outsource Accelerator does; it bridges the gap between BPO companies and potential clients, ensuring partnerships that are geared up for success.
Fortem Auctrix looks forward to a meaningful partnership with websites such as Outsource Accelerator to provide the best solutions to potential business partners without breaking the bank.
As a growing company, Fortem Auctrix is at the forefront of collaborations and partnerships with organizations that share the same vision of excellence on all fronts.
A happy customer means a happy business. When customers are satisfied with their experience with a brand or company, they will most likely bring in more buyers through recommendations and reviews.
But how do you get recommended? And more importantly, what is the key to achieving optimum customer satisfaction?
You perfect something by making sure you dedicate time to analyze the opportunities and learn from terrible decisions you have made. This is why collecting customer feedback is important.
Whether positive or negative, having a glimpse of what your customer values more allows you to strategize. You need to listen to them to come up with a set of solutions to match their requirements.
Turn your customer's feedback into actions. It's one thing to listen to their feedback but another to translate these requests into actions. With this, you'll need to research and analyze insights.
The quality of your product also dictates customer satisfaction. When you first launch your brand, listen to how your customers behave. Make sure you apply their observations and dedicate your resources to improving your products. At the end of the day, a high-quality product or service will speak for itself.
A good customer service experience is also linked to overall customer satisfaction. Needless to say, when a customer's needs are addressed appropriately, they will most likely recommend more buyers for your company, thereby increasing your potential profit margin.
This is also why more and more businesses are investing heavily in outsourcing companies that specialize in customer service and technical support. This ensures that companies can access talents and skills at a more economical cost than hiring and training in-house staff.
In a highly digital world, any business needs to ensure that all channels are penetrated. This is why companies must be present on all platforms where their customers can reach them.
Remember that your engagement or relationship with a potential buyer starts the moment they look for you in the channel they're comfortable in.
Further, knowing your customer is also important. How can you design advertisements and product recommendations if you don't know your target audience? Customer profiling helps to make sure you know their purchasing behaviors, demographic information, and critical characteristics.
This, in turn, will allow you to get a better sense of who your customers and buyers are. An understanding of your target audience allows you to strategize better.
Bad reviews can happen from time to time. To show your dedication and empathy, you have to respond to them because it sends a message that, as a company, you are willing to listen. This means that you take an interest in how they feel about your product and that you promise to serve them better next time.
There is nothing wrong with going above and beyond, especially in the name of achieving optimum satisfaction for your customers and clients. There are many tools available online to guide you in making sure that you invest in customer satisfaction because that's the key if you want to thrive as a business.
Trust has become a modern-day currency. Considering how savvy businesses want to leverage all advantages to compete, finding partners and allies you can rely on is crucial.
Today’s business landscape has been revolutionized by technology. We depend on digital media in our day-to-day operations to complete our tasks. It is also because of the power facilitated by the internet that more and more jobs can be done remotely.
Businesses worldwide started to embrace technology by using it to allow some of their workers to perform their jobs remotely, thereby cutting costs. Later, this would pave the way for companies to specialize in outsourcing.
Outsourcing is getting someone to deliver a task or finish a process for you without necessarily hiring that person or group of people. Oftentimes done to cut costs without compromising the quality of the process.
While many organizations took advantage of the growing need for remote workers, not all outsourcing companies are the same. This is why it is important that you get to know your partner well as a business.
Fortem Auctrix is a company founded in 2017 by industry leaders who wanted to deliver high-quality services to clients looking to outsource their business operations at a fraction of the cost.
Recently, Fortem Auctrix has been named one of the Top 40 Business Process Outsourcing (BPO) companies in the Philippines by Outsource Accelerator. Sealing its place among the top organizations offering outstanding solutions to its partners.
The company capitalizes on its expertise in hiring skilled remote workers with the work ethics and values that are key in making one’s business achieve its objectives.
Fortem Auctrix promises to facilitate all hiring and onboarding processes for their clients, saving them from all the hassle of doing it themselves. Their flexible business model also includes relevant training and assessments to ensure that the professionals they deploy to their partners are up to date with trends and skills required in the industry.
Their promise is not only fulfilled through investing in qualified professionals. Still, it is backed up by their know-how in metrics and key performance indicators, ensuring that their business partners are getting the best individuals to handle the tasks for their processes.
These values and expertise catapulted Fortem Auctrix to the top. Its years of experience in the business allow the company to improve itself and be the BPO company of choice of many businesses from all over the world, regardless of the industry.
In the business of trust, you can only survive if you can blindly rely on your partner. Fortem Auctrix guarantees this with its track record, experience, and expertise, thereby sealing its place on top of the market.
The country's Business Process Outsourcing (BPO) industry is still a vital contributor to the economy. Valued at $29 billion globally, the industry thrives despite the pandemic affecting many industries worldwide.
Despite these figures, many BPO companies in the Philippines need help accelerating their digital transformation to match the needs of the industry. While the roadmap is clear, for many BPO companies, work infrastructure, and connectivity still need to be solved.
With this, tech giant HP reaffirmed its dedication to empowering its BPO partners toward a secure and seamless digital transformation through its new software-enabled services.
HP's new Amplify Impact Program promises to provide its BPO partners with training and access to HP's resources of tools and sustainability assets to allow them to shift to more high-impacting business practices.
HP's goal is to guide its partners to pursue business growth today and in the future, which means the industry generates more jobs.
The global pandemic changed how companies operate. The use of technology has become more relevant than ever. Most BPO companies implemented a hybrid system that makes their employees work with flexibility.
HP's solutions address these needs because its designs are geared towards maximizing collaboration, allowing anyone to work from anywhere. This is crucial because workers now have the option to work at their most convenient setup maximizing productivity and efficiency.
This is also economical for the company as this model is designed to increase profit margins and ensure that resources are channeled where needed.
HP also promises to address cybersecurity issues that most IT-enabled companies face. HP's Security Lab invests heavily in research and development to address lapses in IT security systems, ensuring that data and pertinent information are safeguarded.
This is because being connected to public networks poses more threats than being powered by one network. HP recognizes this and has provided all the necessary tools to provide peace of mind to its call center and BPO partners.
Not all businesses are created equal. There are those who already have a competitive advantage from the beginning. Still, some figure out things along the way. The goal, however, is to level the playing field and be able to compete.
For businesses, tiny ones, who lack access to massive resources, it is important to find a way to be in the race and win it despite the odds. This is where freelancing and outsourcing come in. These are two different but related concepts that will be helpful in any business looking into building a team who can deliver great results at an economical cost.
Outsourcing is the process of enlisting the help of someone, oftentimes a third-party vendor, to do the job for you. According to Investopedia, these services supplement your company’s operation or augment it to improve it further.
The services you can outsource vary on your requirements. Some commonly outsourced roles include customer service representatives, technical support teams, sales staff, payroll managers, and many more.
This model is strategic for companies who want to boost their profit margins, as outsourcing g provides excellent results and is cost-efficient. Considering how global the market has become in the Business Process Outsourcing (BPO) industry, anyone can now access the workforce that is not readily available domestically.
On the other hand, freelancing is defined as an independent profession wherein an enterprising individual earns money on a per-project basis, usually for a short-term contract. A freelancer is not an employee of a specific firm and can take on jobs from different organizations, businesses, and brands.
Freelancers fulfill their duties and responsibilities stated in their service agreements and are paid per hour or project. They have the liberty, however, of choosing who to work for and the workload they can accommodate for a specific amount of time.
Some of the services freelancers offer include consulting, copywriting, editing, marketing, video production and editing, journalism, language translations, and proofreading.
Freelancers are hired as long as clients need their services. This means that they are usually contracted for temporary work. Some businesses find it strategic to hire freelancers because, most of the time, they can dedicate more time to the client as they work remotely, oftentimes on a work-from-home setup.
This is also advantageous for companies because they only pay for a particular job within a specific timeframe, which means that no unnecessary resources are expanded compared to hiring in-house employees.
Whether it’s freelancing or outsourcing, the key difference is scaling up. Outsourcing is a business model that can augment the need of huge companies, while freelancing involves only one individual; whichever your business requirement is, research is important.
For a business to thrive, making sound decisions based on research and facts is crucial. That’s what matters more than anything.
The goal of any business is to thrive. Despite the competition, the aim has to consistently generate the necessary revenue to increase profit margins and grow. If you align with these goals, you have to invest in customer service.
An overall positive customer service experience generates additional customers through recommendations. It increases brand value and reputation, two important elements if you want to establish a competitive advantage.
Today’s race is about making sure you have a unique selling proposition. That is offering something that’s uniquely yours. One of the many things you can do is to invest in perfecting your process to make sure that when a customer finishes business with you, he’ll be back for more.
When somebody recommends your brand, it becomes a free advertisement and a powerful one at that. Today’s business landscape is defined by mutual trust.
This is why crowdsourcing has become a go-to for individuals looking for options. Making sure your existing customers experience the best under your care will allow them to keep recommending you.
Experiences and stories do business. You must ensure that you’re always part of every consumer’s story to stay relevant.
You’ll see this on e-commerce platforms that arrange product visibility based on overall customer feedback. You’ll see that the more people recommend a particular product, the easier it is for potential buyers to see it.
Goodbyes are never easy, but according to Groove HQ, investing in quality customer service also improves customer retention by 5%, resulting in a profit increase of 25%.
When somebody ends up having a positive experience with a brand, the chances of repeat business are high. According to research, 50% of customers increase the number of purchases they make with a brand they’ve had a positive relationship with.
Considering that your customer service representatives establish relationships with your clients and customers, you must make them happy.
Related: Customer Satisfaction: Key To Business Success
This isn’t only achieved through compensation but is also backed up by relevant training to make sure that they are up to date with international standards.
Company culture is also proven to be correlated with happy employees, thereby making them deliver high. According to Gallup research, highly engaged employees achieve a 10% increase in customer satisfaction.
Overall, your business reputation is important if you want to excel in this highly competitive world. You will achieve this by making sound judgments, one of which is investing your resources in customer service that delivers!
Caring for your peers will bring you to places: Why kindness and love are important for success.
It's not always about skills and experience; kindness, in all forms, goes a long way.
Today, we live in a toxic world where digital media platforms magnify negativity.
In fact, according to studies, hatred spreads faster on social media platforms as we're naturally drawn to negative emotions.
Today, if you go online, you'll see tons of individuals judging others without even knowing their stories.
The digital revolution, while having many positive things which made our lives easier, also made it easy for us to draw judgment.
In the workplace, while skills and experience are important factors that determine the success of an employee, a good attitude remains to be the most powerful asset someone could have.
If you're kind, people will naturally gravitate toward you. This means that you establish mutual trust with your colleagues at work.
When you have a good relationship with your peers, you become excited to report for work.
You become productive and more efficient because you treat your company as one big happy family.
The universe is a constant flow of energy. Whatever force you put out there will be the same thing that goes back to you.
This means that if you radiate negativity, you're more likely to attract bad energies.
For working professionals, it is important to be nice to their colleagues as it will help them establish their careers.
It's not always about the glitz and the glamour of awards; oftentimes, what is truly remembered is the number of people you've helped along the way.
Others may say that this world has been consumed by too much darkness that it has become impossible for us to recover.
But if we help change the world one act of kindness at a time, the end of the tunnel will be filled with light and magic.
In the end, kindness, especially to others, will give you the energy you need to become successful in what you do.
To thrive as an organization, you must have a vision matched with real actions.
Ideas remain to be just words only if you do something about it.
A vision is realized when competent individuals ready to make difficult decisions are in charge.
When this happens, words become strategies, and thoughts become actions.
In the corporate world, employees are expected to follow their bosses. But if the goal is success, employees should do things not because their bosses want them to but because they are inspired to do it in the name of the organization's success.
When company leaders inspire excellence in the team, employees develop the drive to do more and to be more.
It's one thing to have the specific reasons why an employee works, but it's a whole new level if they work because they're inspired to do so.
When employees organically love the things they do, they tend to be more effective and efficient.
They fulfill their duties and go above and beyond at times. This creates massive benefits for the company in terms of productivity and profitability.
For top Business Process Outsourcing (BPO) company in the Philippines, Auctrix Outsourcing, having excellent leaders is a must.
They provide the direction needed and motivate the teams to keep moving forward.
This is why Auctrix heavily invests in honing leaders who will inspire courage and excellence. From its top management to department heads, Auctrix takes pride in its team of experts in the field.
Auctrix achieves this by ensuring they employ only the best leaders with solid backgrounds and high regard for company values and principles.
When these things align, Auctrix knows the individuals who will encourage the best work practices for the organization.
There is no single formula that guarantees success. Still, there's one thing many business organizations have learned throughout the years. In that case, when leaders are excellent, they inspire everyone to be just like them.
To work for a business organization that devotes its resources to making its employees feel content and fulfilled is everyone's dream.
While many companies strive to become successful, most need help understanding what it takes to get to where they want.
We all want excellent results for our businesses, but to be there means evaluating our current strategies and ensuring we're setting ourselves up for success.
What does it mean for a business to set it up for success? It means making sure that your employees are happy.
According to many studies, the most important asset of any company is its people.
Making sure your workers are genuinely happy with their jobs means more productivity and efficiency, pushing for profitability.
When your employees feel valued, they take ownership of their actions. They look at the business as if it's their own.
When that happens, they become concerned about possible losses. So naturally, they will do everything they can to avoid any problems.
If business leaders create an environment encouraging growth and camaraderie, their employees will be inspired to report for work.
They will treat each other as family members. When they do, they become accountable to each other, establishing mutual trust and care.
Auctrix Outsourcing, one of the leading Business Process Outsourcing (BPO) companies in the Philippines, takes pride in ensuring a healthy working environment for its employees.
Auctrix supports its staff by providing quality training and work infrastructure to help them succeed in their respective tasks.
From competitive salary packages and bonuses, Auctrix also ensures that its management understands the value of integrity, teamwork, values, respect, and diversity in the workplace.
Its dedicated team of experts ensures employees get a balanced life by introducing flexible working hours. In some cases, supporting work-from-home setups.
Becoming successful in what you do isn't a walk in the park. It entails sacrifices and a strategy to be where you want to be.
For businesses, you must put your people first. Auctrix Outsourcing does that, which explains its massive success in the BPO industry.
Toxic work culture and how Auctrix Outsourcing avoids them
For any business to thrive, it is vital that the workers remain happy. When they're happy, they tend to be more productive.
To do this, businesses must ensure their work environment is free from toxicity and traditional politics.
We've heard many stories of companies with high attrition rates because of the many problems associated with their management.
From discrimination to a lack of respect for their people, many companies have suffered the consequences of allowing these problems to exist.
When employees are happy with their environment, they become empowered to be more and to do more.
They're inspired to go above and beyond. When they're fulfilled, they help the business achieve its goals.
It is then crucial for companies to monitor how their employees feel about the company policies and the management's leadership style.
From this, company leaders gather crucial data that will be the basis of recalibrating their leadership methods.
For Auctrix Outsourcing, the priority has always been to ensure that workers are competent and experienced, and Auctrix Outsourcing's leaders guarantee that they're happy.
This is done by being people-centric. By responding to the employees' concerns, Auctrix takes pride in ensuring all issues are addressed appropriately.
With its dedicated team of industry experts, Auctrix Outsourcing understands the need to empower its people.
This is why the company has initiatives to ensure employees have a work-life balance.
Auctrix believes that the key to any business's success is to ensure that the employees are happy; in this regard, the company strives hard to provide all kinds of support for its staff.
The goal is not only to make sure they're employed but also that they excel in what they do.
From training to intense workshops, Auctrix provides the necessary support to ensure their employees improve.
The world we live in is filled with many forms of toxicity already. As business leaders, let us refrain from contributing to that. Instead, let's make use of our platforms to be able to empower others to be the best version of themselves.
While skills and experience are two important things that any employee must have, he must also have a work ethic and strong values.
The world can be overwhelming. You will sometimes need help amid all competing values and systems.
You must have a strong understanding of your core. You must know what you want and how to achieve your goals.
In the process, you must integrate your core values and principles. You must go out there with a solid plan.
If you fail to plan, you plan to fail. You must know where you want to go to avoid losing your way.
It's very tempting out there. The glitz and the glamour might blind you. It's easy to take advantage of others for your gains.
For example, betraying your clients and customers by using their vulnerability for monetary gains is easy.
For people working in the finance industry, it is possible to use other people's credit card information to make purchases of your own.
We've heard many similar stories before, and while many have learned their lessons hard, some still take these dangerous paths.
This is why it is important to keep reminding yourself of the importance of integrity in everything you do.
Your image and reputation are your capital. It is what defines you. Your work ethic will speak volumes about your core as a person.
These temptations may have short-term benefits, but it is temporary. If you want a long-term career, you invest in it.
Apart from being kind and professional, you must always maintain honesty and integrity.
The universe has its way of rewarding people who spread positive energy. Whatever you put out there will be the same energy that comes back.
You may not feel it now, but everything will make sense eventually. If you want to succeed in the long run, you have to think twice before making that terrible decision.
In today's competitive world, all businesses want to hire individuals who will become assets for their organization.
Why not? The goal of every business is to establish a competitive advantage, and the best way to do it is to hire competent and skilled individuals to deliver high.
This is also why big companies invest heavily in making tremendous promises to their employees.
Companies across all sectors try to recruit as many skilled workers as possible, from salary packages to opportunities.
The reality, however, is that many of these companies only lure in employees but will only follow through with their promises.
As a result, they suffer from high attrition rates. Their reputation becomes damaged because former employees speak up about their horrible experiences with them.
In today's world, people make decisions based on others' experiences. Big companies invest heavily in improving their reputation on digital media, but nothing beats word of mouth.
To avoid disasters, companies must avoid promising things they cannot deliver. More than anything, it is important that companies not only provide monetary benefits to the employees but also make them feel that they are valued.
Companies must believe in their employees. After all, any company's success heavily depends on its people.
When fulfilled, your employees become valued contributors to your organization's success.
When you believe in them, they take ownership. Their actions are premised on the idea that they wanted to take care of the company because they wanted to give back.
While it sounds ideal, the top leading Business Process Outsourcing company in the Philippines, Auctrix, takes pride in believing in the power of its employees.
We not only consider them as workers, but we make sure that they form part of its growing family too.
From competitive salary packages to immense support to deliver their respective goals, Auctrix and its team of experts make sure that their employees are protected.
Ultimately, a company's future heavily depends on how it treats its employees; for Auctrix and many other top BPO companies in the country, this isn't a problem as they promise to believe in you.
Business Process Outsourcing (BPO) companies in the Philippines are known for extravagant parties and celebrations.
From luxurious hotels to world-class venues, PH-based outsourcing companies invest in making their employees happy.
This is on top of the team building activities for staff members and other bonuses given to deserving employees.
As a world hub for the shared services industry, the country hosts BPO companies that fully embrace the Filipino culture while celebrating diversity and uniqueness.
As a result, celebrations such as Christmas and Halloween are not taken lightly by these companies. Some spend a huge chunk of their income to celebrate small wins.
Why not, right? 12% of the country's GDP is generated by the BPO industry alone. The sector employs thousands of professionals across all industries.
As a way of giving back, established BPO companies host parties and celebrations to push for work-life balance.
On top of that, many BPO companies also encourage their employees to create interest clubs.
For example, there are companies with gender-related organizations and others that promote wellness and health.
Every February, streets within the metro are filled with flowers and anything red.
This is in line with the nation's obsession with Valentine's Day. A day meant to celebrate love, relationships, positive emotions, and so much more.
For top BPO company Auctrix Outsourcing, celebrating the month of love isn't just focused on rewarding employees with the things they deserve.
It's also about making sure they love what they do daily. This is why the Auctrix Outsourcing management ensures that employees are well-paid and support for their roles.
They're provided with state-of-the-art work infrastructure to ensure excellence in everything they do.
Apart from that, Auctrix Outsourcing makes its employees feel valued by offering training and development programs geared toward their advancement.
These are geared towards ensuring employees are not just defined by their respective jobs.
Love shouldn't be just a one-day thing; it must be celebrated every day, all the time. For Auctrix, love is about ensuring employees are happy and content.
All successful entrepreneurs will tell you one thing; the key is to ensure you invest in the right people.
Having qualified workers means your business is destined to greater heights, and it's only a matter of time before that happens.
Investing in your staff is essential because they are the lifeblood of your business.
They make sure that your organization runs smoothly. They represent your brand to your consumers and clients.
When your employees do well, your profitability increases, and everyone benefits.
In return, you must ensure your workers are fulfilled and feel valued.
You have to put in mechanisms to support them with their tasks and empower them to become their best version.
Besides, monetary benefits are just one of the reasons why employees stay in a company. More than anything, they value growth, support, and development in an organization.
This explains why companies with strong leadership skills have higher retention rates than those that ignore the many benefits of investing in their people.
A person's professional life isn't just defined by money. Granted that money pays bills, keeping them engaged and happy is equally important.
To do this, you must have sophisticated work infrastructures that ensure your employees' success.
Never allow them to drown in a sea of uncertainties. It would be best if you equipped them with the necessary tools they can use as they go along with their respective obligations.
This is done by recalibrating your training and development team to ensure it responds to the needs of the time.
Apart from that, it's also vital that you assess how your employees feel from time to time.
Your company's success is defined by your willingness to support your people. If you believe in them, you'll be where you want to be.
Any successful entrepreneur will tell you they have accomplished their things by investing the right way.
Although risky, when suitable investments pay off, your rewards are tremendous. In some cases, they become millionaires and billionaires.
This only happens after some time; it entails many risks, research, hard work, and dedication to be at the top.
You have to be able to keep learning from the people around you to ensure growth and development.
You have to evaluate your negative experiences and failed attempts and develop better strategies.
Successful individuals only become who they are now by giving up on the challenges they face.
If anything, self-made billionaires went through so much in life, which makes them great thinkers and strategists because they struggled with many things.
These struggles teach us to reinvent ourselves by asking the right questions.
We discover our full potential through these adversities and translate them into something we could benefit from.
For any entrepreneur, the only way to grow is never to starve your business, no matter what.
While it is tempting to get money from your profit to reward yourself, the only way you can grow exponentially is when you can make your business bigger each time.
What does that mean? It means that your profits for company A are either reinvested in your shares for companies B and C or an added capital for company A.
This ensures that your capital is diversified and you have buffer funds as opposed to you milking the business just because you want to reward yourself.
It's never wrong to enjoy the beauty of life when you do well with your business, but great entrepreneurs think long-term.
The mindset is they would instead increase their investment now by taking that risk and enjoying the possibility of a better life in the future.
How you condition your mind will speak so much about the outcome of your actions. If you want growth and success in the future, you shouldn't starve your business now; think long-term, and everything else will fall right where they belong.
To come up with a solution to any problem, it's important to identify the problem first.
We need to identify the problem to find something meant to address what bothers us.
In identifying the problem, we must confront the fact with an open mind and an honest heart.
We won't like some realities, but we have to confront them to be better and do better.
For call center companies, especially the employees working for sales accounts, the importance of needs assessment has always been emphasized.
From the interview to sample scenarios, recruiters' way of selecting the best sales representatives is to build the need for a product they're selling by identifying key problems.
The way how to uncover potential problems is by asking the right questions.
Sales representatives must have a strategic way of making customers and clients open up about their situations.
The first challenge, of course, is how to make the customer engaged. This is achieved by building rapport.
Often, sales representatives need more need assessment. They outright jump to product presentation without identifying first how the product will help the customer.
An effective salesperson is always curious about things. Out of this curiosity, ideas are uncovered.
The rights questions must be asked for call center representatives assigned to sales.
Depending on the product being offered, effective sales representatives will only stop once he has all the information he needs.
After that, you make sure that your sales pitch directly addresses the problems raised by your customer.
For example, when offering a car, it's important to identify whether the person you're talking to will use it for work, parties, or other trips.
It's equally important to find out whether he has a family or is single. Through this, you'll be able to offer the best car for your customer.
This lessens not only the rebuttals during sales presentations but also returns in the future.
Asking questions may require not only curiosity but patience too. Lots of patience.
But if you can squeeze in all the answers you have, your sales presentation will be much better.
When sales pitches directly hit the consumer's needs, you make them realize the critical value of your product.
Your people are your biggest asset. As a business, you must invest in them.
By making sure they are supported, you set your company to success.
This is achieved by ensuring you provide them with the necessary tools to help them succeed in their respective tasks.
You need to make them work daily using key performance indicators; it's also important to identify growth opportunities.
For non-performing employees, it's important to identify what's making them fail.
In the process, you must ensure all gaps are addressed appropriately. You don't automatically kick out someone because they're not as good as everyone.
We are who we are because of a multitude of reasons. The management of any company needs to understand what the employee is going through, which may explain poor work performance.
Maybe they're suffering from a loss, or they're emotionally distressed. There are many possible reasons why an individual becomes unproductive at work.
Getting to the bottom of all this before making harsh decisions is important.
Based on the data gathered, the management must develop strategies to address all possible loopholes and learn from the experience.
Also, there's the possibility that employees have work concerns that the management has to respond to.
For instance, the reason for the poor sales percentage is the outdated marketing strategy rolled out to staff by the marketing heads.
Since field employees experience how customers and clients react first-hand, their concerns must also be valued.
Listening to your employees has many impactful effects on the business. As leaders, you must strive to strike a balance.
Supporting your teams this way advertises massive benefits in many forms. When your employees feel valued and supported, they become your partners for success, and together, you're set to achieve many incredible things.
While being friendly is something we all want to be, there are times when we have to draw a line.
This is particularly true, especially for business organizations and their leaders. While some bosses are patient, some are not able to hold back.
In any business, there will always be some employees who tend to be complicated. Some even cross boundaries which poses a considerable threat to the organization.
When this happens, leaders must take the necessary actions to avoid disasters.
One great attribute of a successful leader is the ability to make many difficult situations, even if it means standing alone.
Not all of our decisions are favorable to everyone all the time. But the challenge is to be able to set a balance between what's right and strategic for everyone in the business.
It's difficult to discipline an employee who has bad habits so much more if these habits affect business operations.
Most leaders want to protect everyone's interests. Still, the reality is we can only please some with the decisions we make.
Despite that, company leaders must make decisions based on what's right.
It includes taking appropriate actions to respond to problematic employees immediately, no matter how difficult.
Leaders shouldn't take red flags for granted. It's easier to address a problem in its early stages than confront it after a long period.
When stubborn employees don't receive disciplinary action immediately, they will take it as if their actions are acceptable.
For example, an employee who is always late at work. When asked, the explanation is different each time.
If done once or twice, it's acceptable. But if done repetitively without remorse, it's different.
When people do bad things, and they're not punished for it, chances are they will do it again and again.
Many situations require the management's response the soonest time possible. The faster they address it, the better the outcome.
In life, red flags shouldn't be ignored. It's the way the universe tells us that there are better things out there.
We just have to have open eyes and ears to listen to these signs. Letting go is okay. Ensuring everyone's interests are protected must be the top priority of any business that dreams of success.
The only way for anyone to become successful in life is to focus on the things that matter.
This means that you have to use your precious energy to enrich your life instead of using it to keep asking for things you do not have.
If opportunities don't come your way, the solution is to create those opportunities and not force yourself into doing something impossible.
We face different challenges every day, and sometimes we question ourselves as to whether we deserve it or not.
But things don't happen by accident; there's a good reason why you experience the things you're experiencing now.
As for competition, life is about more than just who arrives at a particular destination first. It's about how amazing the journey has been.
The Business Process Outsourcing (BPO) industry is one of the most competitive sectors in the global economy.
Hundreds of companies want a whopping $160 billion market share. With this, everyone will do everything to win clients.
Sometimes, some companies even make decisions at the expense of their competitors.
For top BPO company Auctrix Outsourcing, this is fine as more than focusing on its competitors, Auctrix uses its resources and expertise to improve the company.
The Auctrix Outsourcing team believes that the best way to become successful is to make sure that the focus is on relevant things.
The company considers its competitors a distraction towards an important goal.
Instead of investing its energy in competing against anyone, Auctrix is focused on providing better services to its partners and many amazing opportunities for its employees.
When a company can enrich the lives of its employees and its partners, it becomes effective.
Only then can a company be truly competitive. Our energies are precious; let's use them for things that matter; focus on your company's growth, and you'll never go wrong.
A business organization's survival is hinged on its ability to reinvent itself at times when everyone else has given up. A business must understand the changing needs of consumers and clients across the board. On top of that, any company must be able to decide how to turn the company around when the going gets tough.
Not everyone can do this. This separates successful businesses from the ones that no longer exist today.
After the height of the COVID-19 global pandemic, many businesses were erased from the market. Sadly, not everyone has been able to survive. For the remaining few, profitability remains to be a challenge. Leading Business Process Outsourcing (BPO) company Auctrix Outsourcing is one of the few who ensured the business would thrive despite the pandemic.
As a result, Auctrix was able to recruit remote workers who could perform their duties from the comfort of their homes. By providing the necessary training and support, Auctrix Outsourcing could remain on top. From the usual customer service and sales, today, Auctrix Outsourcing provides jobs for people regardless of any industry. As long as there's a need for it and the function can be done remotely, Auctrix has a working solution for it.
It takes courage and stamina for company leaders to remain focused even during difficult times.
Auctrix Outsourcing did just that. Through its executives dedicated to providing quality service to its partners, Auctrix has employed many workers fulfilling roles such as virtual assistants, remote clerks, medical billing, and many others.
Through its commitment to excellence, Auctrix has been at the forefront of the battle and is ready to do more and to be more in the years to come. A company becomes successful because of its dedication to its goals. Auctrix does that, so it has been able to support all roles from all industries.
The ultimate dream for any company is to keep growing until it becomes so big that it generates billions in revenue. While this sounds exciting, not everyone can reach point a from point b. There is no shortcut to success either. It entails sacrifice, hard work, and dedication to translate your dreams into reality. One important thing that every entrepreneur should understand is that the strategic use of resources makes the journey a lot easier.
For many business owners worldwide, investing in the right people is key. Ensuring you have the right people on board guarantees productivity and efficiency.
However, this remains a challenge for many companies across all industries, as recruitment can be costly. Apart from the costs associated with recruitment, many companies struggle with making sure that the employees they hire will become assets to their organization.
This is why the outsourcing industry has been extremely helpful to businesses around the world that need employees but don't have the expertise to select the best fit for the roles they require.
Outsourcing is valued at $164 billion globally and is expected to grow even further in the next ten years. The reason is that many companies now resort to Business Process Outsourcing (BPO) companies to handle certain business functions for them.
One of the most common processes delegated to BPO companies is recruitment. For top Philippine-based BPO company Auctrix Outsourcing, the goal has always been to make sure that their partners are happy with their services.
Today, Auctrix and its team of experts offer remote hiring solutions to any company from any industry requiring professionals for all kinds of roles. From customer service to sales, Auctrix has solid years of experience selecting the best candidate based on a company's criteria. Auctrix doesn't stop in recruitment; the company is also known for providing top-caliber training and development programs to support its staff, setting them up for success.
Auctrix is one of the many top BPO companies capable of handling everything you require of them. As a business, you need a partner like Auctrix Outsourcing with the experience and expertise to take everything you need for your business!
For any business to become successful, it must put in a lot of its resources for its people. The goal is to make sure that employees are happy and satisfied with their setup from recruitment to operation. This is achieved by making sure that the management creates a healthy work environment and encourages positivity across the board. It's common for any company to intimidate potential workers by building walls. Gone are the days when the only thing that mattered for an organization was the hierarchy.
Today, companies are headed towards democratization at work. This means that anyone, regardless of role, is valued and supported in any way possible. For the leading Business Process Outsourcing (BPO) company Auctrix Outsourcing, the goal is to make sure that no matter what you do, you will be successful at it.
Auctrix is a BPO company specializing in remote hiring solutions offering the best quality service to its partners. As a company that responds to the needs of the time, Auctrix Outsourcing started to penetrate the market for remote hiring solutions. Regardless of your location, you can work for Auctrix and its partner clients from all over the world.
As a pioneer, Auctrix takes pride in its team of experts who work tirelessly to ensure their remote workers are well-compensated and supported. From its state-of-the-art systems and management processes, Auctrix has been able to identify key areas to assist remote workers.
Throughout the years, Auctrix has been providing jobs to professionals who want to work in the comfort of their homes. Not only do Auctrix provide jobs, but it ensures that proper training and development are in place to make sure that remote workers become assets to their partner companies.
Auctrix Outsourcing invests in its people. One of the many reasons why until today, it is a top BPO in the Philippines, and the company is expected to deliver more in the next decade.
The world can be overwhelmingly tempting. There are times when we want to take the easy path to success. When we're faced with a difficult situation, we hope we can lift a magic wand, and with just that, everything will go in our favor. But the sad truth is life isn't a fairytale. While it's nice to daydream about many amazing things, the reality is you have to go out there and work. You have to work hard so you can pay your bills. You have to work hard to be able to afford the things you want in life.
In the process, however, there are many temptations that we will come across. These temptations are so promising that, at some point, we just want to take them all for our benefit. For example, suppose you're working in a sales environment where closing deals can be difficult. In that case, sometimes, you're tempted to lie and overpromise to convince your customers to buy the products you are offering.
For people working in financial institutions, using your clients' information to do horrible things is easy. For people working in other industries, deception, and dishonesty are two things you can do for your gain. However, the long-term repercussions of engaging in these things far outweigh the short-term benefits you can get. Given that, you must be able to draw the line between what's good and what's evil.
You have to promise yourself never to cross that line, no matter what. Whether it's corruption or dishonesty, your goal is to make sure that you know your core values and principles. Success isn't defined by how rich you are. Success is about the number of people whose lives you've touched because of your values and principles.
Life can be confusing, but you have to learn how to listen to your conscience and resist all temptations. In the end, you'll reap the benefits of standing your ground, even if it means standing alone.
While it is relatively easier to function now as opposed to centuries ago, whether or not modernity has brought about more harm than good remains relevant. The digital media revolution has been changing lives all over the world. From communications to businesses, the power of the internet is undeniably here to stay.
Today, it has become easier to communicate with anyone from around the world. Through smartphones and information-services-enabled systems, you can talk to someone from the other side of the world in a snap of a finger.
For businesses, reaching consumers has been made easy by e-commerce platforms allowing their products to be sold and delivered to the consumers right at their doorsteps. Gone are the days when the only source of information that we have are traditional media sources. Information channels such as television, radio, and newspapers are no longer the only gatekeepers of information.
Today, the news is easily spread on social media like fire. Anyone can be a journalist with a smartphone and an internet connection. While this creates a faster communication channel, it also endorses massive harm we never thought possible. Since anyone can share any form of information online, the chances of deception and falsification have become more rampant than ever. The use of social media to create lies and to spread disinformation has continued to be a challenge we have faced for the last two to three years.
Since people can be anonymous online, it has also been easier for individuals to judge others without knowing them. Trial by publicity has become a norm, and many people no longer appreciate facts and historical data to support certain claims. Today, influential figures can change history by using systems and mechanisms to influence the flow of information.
Today, we are still determining the tip of what social media and the internet, in general, can do. We can only speculate and expect, but it is here to stay. Our online selves reflect who we are in the real world. If we do not want a vicious virtual community, we should use these tools for good. Otherwise, we're better off without them.
Globally, February is known to be the month when all forms of love are celebrated. As early as February 1st, you'll see many campaigns, online and offline, emphasizing the relevance of Valentine's. We are conditioned to think that the entire month should be about love, and traditionally the peak of the celebration is set to be on February 14th.
On the same day, people flock streets to go out on a date with their significant others. Whether to watch a movie or eat out in a fancy restaurant, Valentine's day has been one of the most well-known celebrations all over the world. Since we're talking about the month of love, let's look into one of the most common issues about relationships in the workplace.
Does having an affair with someone from your office offer more harm than good? What does it entail when you decide to be with someone you work with?
Many companies have strict policies in terms of workplace romance. While others are silent about it, many are clear that it should not be encouraged. Other companies also have zero tolerance for the idea of being in a relationship with someone you work with, and for good reasons. When you're dating someone you work with, the lines become blurry. You now don't know the boundaries of your relationship.
As a result, some things in your relationship might affect how you carry on with your job. This is especially true if your partner is someone you work with directly within the office. Conflicts within the relationship may carry over at work, hampering your productivity and efficiency. This harms the company on many levels. Apart from that, there are many things you have to deal with when you enter this kind of setup.
Although one cannot control their feelings towards other people, making a strategic decision regarding relationships is possible. If you can handle the ins and outs of this setup and it is not prohibited in your company, then go ahead. But if you think the risks are too much, it's a sign that you're meant for something else.
Whether it brings more harm than good, you can decide what you do with your life. Choose love and be kind, always.
We live in a fast-paced world where trust becomes the ultimate currency for many industries. Today, many consumers base their buying decisions on people's experiences and stories about a product. Online, you see how individuals share their comments and suggestions about anything in the market. On social media, a single mistake can destroy an entire business.
Today, information spreads so fast that viral content can change someone's life for good or bad. This is also why many companies invest in improving their image and reputation across different platforms. Any company needs to be visible to its target audience. Investing in a good marketing strategy will do just that.
Since the competition has become even more intense, businesses need to develop unique marketing campaigns. One of the many ways to make a brand known is through using powerful stories that inspire. People are naturally drawn to things that make them feel good. Some of the most successful campaigns in the past capitalized on using stories to penetrate different markets.
Today, the importance of narratives in marketing campaigns has become more relevant. This is because of the amount of toxicity we see on a day-to-day basis. Online, you see content that is meant to harm others.
With that, stories and campaigns that spread positivity stand out as people crave things that will make them feel better. The algorithm now favors more positive ideas and content than those spreading anger and hatred. A successful business is never afraid to take risks. The goal is to experiment with what works and what doesn't.
In today's world of mutual trust, establishing authenticity is important. If you want to reach your goals as a business, invest in a high-quality marketing team to deliver great results you can only imagine for your company.
Globally, February is known to be the month when all forms of love are celebrated. As early as February 1st, you'll see many campaigns, online and offline, emphasizing the relevance of Valentine's. We are conditioned to think that the entire month should be about love, and traditionally the peak of the celebration is set to be on February 14th.
On the same day, people flock streets to go out on a date with their significant others. Whether to watch a movie or eat out in a fancy restaurant, Valentine's day has been one of the most well-known celebrations all over the world. Since we're talking about the month of love, let's look into one of the most common issues about relationships in the workplace.
Does having an affair with someone from your office offer more harm than good? What does it entail when you decide to be with someone you work with?
Many companies have strict policies in terms of workplace romance. While others are silent about it, many are clear that it should not be encouraged. Other companies also have zero tolerance for the idea of being in a relationship with someone you work with, and for good reasons. When you're dating someone you work with, the lines become blurry. You now don't know the boundaries of your relationship.
As a result, some things in your relationship might affect how you carry on with your job. This is especially true if your partner is someone you work with directly within the office. Conflicts within the relationship may carry over at work, hampering your productivity and efficiency. This harms the company on many levels. Apart from that, there are many things you have to deal with when you enter this kind of setup.
Although one cannot control their feelings towards other people, making a strategic decision regarding relationships is possible. If you can handle the ins and outs of this setup and it is not prohibited in your company, then go ahead. But if you think the risks are too much, it's a sign that you're meant for something else.
Whether it brings more harm than good, you can decide what you do with your life. Choose love and be kind, always.
Philippines: The recent trend among business process outsourcing (BPO) firms indicates a growing preference for provincial regions over Metro Manila as future office locations, reports KMC Savills, a leading property services company.
During a recent discussion held in Taguig City, Frederick Rara, KMC Savills' Research, and Consultancy Senior Manager, noted a significant shift in BPO operations moving away from the National Capital Region (NCR). This trend is particularly evident through reduced office space in Cebu, Clark, and Iloilo regions.
Iloilo reports a mere 5 percent office space vacancy rate, starkly contrasting with Metro Manila's considerably higher rate of 20 percent.
"Provincial markets present significant potential for growth, in contrast to the somewhat muted prospects in Metro Manila," stated Rara.
Even with some improvement in net absorption of office spaces in Metro Manila, KMC Savills anticipates that the occupancy rate will likely be at most 85 percent before 2025.
"The possibility of successfully managing the surplus of office spaces may be observed in prime submarkets. However, there could be looming risks in areas such as Makati's central business district (CBD) and Ortigas Center, especially if the BPO sector shifts its focus towards the provinces," stated KMC Savills in their Q4 2022 report.
Despite the drop in Metro Manila office rentals to maintain occupancy, Rara noted that provincial rental rates are increasing from PHP500 to PHP600 per square meter (sqm), closely aligning with rates in Ortigas and Alabang. Over the past ten years, prices in these provincial areas have more than doubled.
Earlier, the Information Technology and Business Process Association of the Philippines (IBPAP) projected that 54 percent of the industry's growth would come from regions outside NCR.
The IT-BPO sector is targeting revenues of USD59 billion and aims to employ 2.5 million Filipinos by 2028.
Rara concluded that the industry is set to surpass remittances from Filipinos abroad within this decade. It will continue to be a primary catalyst for growth in the property sector and the nation's economy.
Flexibility in work setups and an escalating worldwide necessity for outsourcing are the propellers of growth for Philippine BPOs.
MANILA, Philippines – In a world where some economies face stagnation and organizations enact cost-reduction tactics, the Business Process Outsourcing (BPO) sector in the Philippines stands to gain.
Predictions from the IT and Business Process Association of the Philippines (IBPAP) indicate that the industry could amass revenues of $35.9 billion and total full-time employment of approximately 1.7 million in 2023.
IBPAP's survey reveals that 83% of BPO firms anticipate growth in 2023, despite a looming global recession, while 17% held a neutral stance regarding their predictions.
"Survey outcomes indicate that companies will persist in utilizing global business services in the current year as a strategy to further their cost-saving endeavors," stated IBPAP.
The survey hinted that future investments could emanate from sectors such as:
Cities such as Cebu and Davao are expected to persist as favored IT-Business Process Management (IT-BPM) destinations, with newcomers including Iloilo, Clark in Pampanga, and Santa Rosa City in Laguna.
Surpassing 2022 Objectives, IBPAP reports that the BPO industry outperformed its 2022 objectives. Full-time employees swelled by 8.4% or 121,000 in 2022, escalating the industry's total personnel count to 1.57 million.
BPOs also noted a 10.3% revenue surge, hitting $32.5 billion in 2022.
The swell in workforce and revenue has been linked to sectors such as banking, financial services and insurance, healthcare, retail, technology, and telecommunications.
As per Leechiu Property Consultants (LPC), IT-BPM comprised 466,000 square meters of office space uptake, accounting for 48% of the overall demand countrywide. This reflects an 81% upswing from the 257,000 sqm occupied by BPOs in 2021.
LPC highlighted considerable expansions beyond Metro Manila, particularly in cities like Cebu, Davao, Bacolod City, Pampanga, and Laguna. Over 70,000 new jobs were forged in these regions, a 17% increase from the preceding year. By the closure of 2022, 31% of the industry's workforce, or 486,000 workers, were stationed in these rural regions.
"Our focus on Roadmap 2028 is deliberate and dynamic. This approach underpins our aspiration of cultivating an industry workforce of 2.5 million and securing $59 billion in national revenues," shared Jack Madrid, the President and CEO of IBPAP.
Flexibility in work setups and an escalating worldwide necessity for outsourcing are the propellers of growth for Philippine BPOs.
MANILA, Philippines – In a world where some economies face stagnation and organizations enact cost-reduction tactics, the Business Process Outsourcing (BPO) sector in the Philippines stands to gain.
Predictions from the IT and Business Process Association of the Philippines (IBPAP) indicate that the industry could amass revenues of $35.9 billion and total full-time employment of approximately 1.7 million in 2023.
IBPAP's survey reveals that 83% of BPO firms anticipate growth in 2023, despite a looming global recession, while 17% held a neutral stance regarding their predictions.
"Survey outcomes indicate that companies will persist in utilizing global business services in the current year as a strategy to further their cost-saving endeavors," stated IBPAP.
The survey hinted that future investments could emanate from sectors such as:
Cities such as Cebu and Davao are expected to persist as favored IT-Business Process Management (IT-BPM) destinations, with newcomers including Iloilo, Clark in Pampanga, and Santa Rosa City in Laguna.
Surpassing 2022 Objectives, IBPAP reports that the BPO industry outperformed its 2022 objectives. Full-time employees swelled by 8.4% or 121,000 in 2022, escalating the industry's total personnel count to 1.57 million.
BPOs also noted a 10.3% revenue surge, hitting $32.5 billion in 2022.
The swell in workforce and revenue has been linked to sectors such as banking, financial services and insurance, healthcare, retail, technology, and telecommunications.
As per Leechiu Property Consultants (LPC), IT-BPM comprised 466,000 square meters of office space uptake, accounting for 48% of the overall demand countrywide. This reflects an 81% upswing from the 257,000 sqm occupied by BPOs in 2021.
LPC highlighted considerable expansions beyond Metro Manila, particularly in cities like Cebu, Davao, Bacolod City, Pampanga, and Laguna. Over 70,000 new jobs were forged in these regions, a 17% increase from the preceding year. By the closure of 2022, 31% of the industry's workforce, or 486,000 workers, were stationed in these rural regions.
"Our focus on Roadmap 2028 is deliberate and dynamic. This approach underpins our aspiration of cultivating an industry workforce of 2.5 million and securing $59 billion in national revenues," shared Jack Madrid, the President and CEO of IBPAP.
Philippines Rises to the Top Five in Global BPO Inquiries: A Comprehensive Look into the 2022 Outsourcing Landscape and its Promising Future
Manila-As per the 2022 Outsourcing Performance Report by Outsource Accelerator (OA), a prominent BPO industry marketplace, the Philippines is amongst the countries receiving the most inquiries about outsourcing.
The country landed in the fifth spot for the highest number of inbound inquiries, accounting for 3.81 percent of the total from last year. This statistic underscores the growing global interest in establishing back-office functions in the Philippines.
Countries leading the pack were the United States, capturing a hefty 43.09 percent of inquiries, followed by Australia with 18.11 percent, Canada with 10.78 percent, and the United Kingdom with 9.09 percent.
Remarkably, the Philippines outshone New Zealand, India, and Ireland regarding inbound inquiries. According to OA, these inquiries encompass requests for quotes, downloads of complimentary outsourcing toolkits, and calls inquiring about BPO services in specific countries.
The year 2022 saw inbound inquiries at OA rise 125 percent to 14,663 inquiries, corresponding to an estimated value of USD 857.1 million (PHP 42 billion).
As stated in the report, these inquiries originated from companies across 146 countries looking to outsource 28,570 full-time roles.
"We foresee the robust trend towards remote and outsourcing services extending into 2023, which will be mirrored in web traffic and inquiries," said Derek Gallimore, OA's founder, and CEO.
OA noted that a significant portion of requests for full-time roles came from financial services (11.19 percent), followed closely by digital marketing (11 percent), real estate (10.08 percent), healthcare (7 percent), and software, tech, and information technology (6.96 percent).
Moreover, sectors considering outsourcing roles span construction and renovation, e-commerce, education, advertising and public relations, retail, hardware, tech, and IT, transportation, manufacturing, food and beverage, recruiting and staffing, legal, entertainment, energy, hospitality, telecommunications, travel, media and publishing, non-profit organizations, pharmaceutical, government, public utilities, and game development and support.
By 2028, the IT and Business Process Association of the Philippines aims to achieve USD 59 billion in revenues.
Their strategy involves the expansion of high-skill category jobs, targeting a 13-percent increase in revenue per full-time employee.
Understanding the Benefits of Choosing Office-Based Workers in the BPO Industry
The Philippines has emerged as a prime destination for global Business Process Outsourcing (BPO) due to the nation's remarkable English language proficiency and well-educated labor force. The range of services offered by Philippine BPO companies spans from customer assistance to back-office operations. A critical decision for businesses considering outsourcing is choosing between office- or home-based agents. Though the latter may appear cost-effective, knowing the inherent challenges associated with remote work is important.
A key advantage of engaging with office-based personnel in the Philippines lies in the stable and supportive work environment they can access. Unstable internet connections and frequent power disruptions, particularly in rural locations and during extreme weather conditions, can pose significant challenges to the effectiveness of home-based workers. Conversely, office-based workers benefit from a steady and reliable infrastructure, consistently facilitating high-quality services.
In addition to enjoying a more reliable work environment, office-based teams often have better access to training and support facilities than remote workers. BPO firms with physical offices can provide structured training and continuous support, ensuring their teams have the necessary skills to deliver excellent services. Clear communication, particularly crucial for voice-based services, can be affected by the infrastructure, connectivity, and support levels that home-based workers can access, potentially impacting service quality.
Another significant factor favoring office-based teams is the camaraderie and professional pride they bring to their work. Being a part of a corporate environment fosters a feeling of belonging, leading to higher career satisfaction and lower employee turnover rates. Home-based workers might need more sense of unity, which can lead to higher attrition rates.
Lastly, BPO firms operating from physical offices tend to adhere more strictly to Philippine labor laws and provide mandatory benefits such as SSS and Pag IBIG, along with optional premium health insurance coverage. These benefits attract and retain a motivated and dedicated workforce. Conversely, companies engaging with home-based workers as freelancers often bypass these benefits, which can lead to higher turnover rates.
In summary, office-based teams in the Philippines often deliver better outcomes for BPO clients, thanks to a stable work environment, comprehensive training, higher job satisfaction, and strict adherence to labor laws. Companies considering outsourcing to the Philippines should carefully consider the advantages and drawbacks of working with office-based vs. home-based agents.
At Auctrix, we help businesses save costs, increase profitability, improve efficiency and scale quickly.
Fortem Auctrix, Inc., "Auctrix," is an established business-process outsourcing firm headquartered in the Philippines. It was founded in 2017 to deliver the best quality services for clients looking to outsource their business operations.
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